Customer Service & Scheduling Specialist

Gibson Hollyhomes; United Kingdom; On-site; GBP 20,000 - 25,000; Full time

Job summary

A growing recruitment agency in the United Kingdom is seeking an experienced Customer Service Administrator to join their busy team. You will handle a high volume of incoming calls, manage client appointments, and support the overall team. The ideal candidate will possess strong communication skills and experience with Microsoft Word, Excel, and CRM systems. This role is critical to ensuring excellent customer service and effective team operations.

Qualifications

• Strong knowledge and experience with Microsoft Word & Excel.
• Good communication skills and excellent phone manner.
• Ability to work as part of a busy team.
• Experience using CRM systems.

Responsibilities

• Responsible for taking a high volume of incoming calls.
• Contacting clients to confirm appointments.
• Act as first point of contact for clients over the phone.
• Dealing with queries.
• Booking and rescheduling appointments.
• Managing a busy inbox.
• General ad hoc duties within the business to support the team.

Skills

Microsoft Word

Microsoft Excel

Communication skills

Phone manner

Teamwork

CRM systems

Job description

A growing recruitment agency in the United Kingdom is seeking an experienced Customer Service Administrator to join their busy team. You will handle a high volume of incoming calls, manage client appointments, and support the overall team. The ideal candidate will possess strong communication skills and experience with Microsoft Word, Excel, and CRM systems. This role is critical to ensuring excellent customer service and effective team operations.