Customer Service & Scheduling Coordinator

Morgan Sindall Property Services; Billericay; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

26 Days Holiday

Enhanced Pension Plan

Healthcare Cash Plan

Life Assurance & Accident Cover

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Flexible Working

Cycle to Work

Learning & Development

Wellbeing Support

Job summary

Morgan Sindall Property Services is hiring a Customer Service Planner in Basildon, Essex. This full-time role runs Monday to Friday, 08:00–17:00, 40 hours per week and focuses on coordinating residents, clients and contractors to keep works progressing smoothly.

You will plan and allocate work, using scheduling systems, and act as the key contact for residents. Strong organisational skills and IT proficiency are essential to ensure targets are met and service levels remain high.

Qualifications

• Experience in planning, scheduling, customer service or administration is required.
• Strong organisational skills and attention to detail.
• Comfortable managing multiple bookings and workstreams simultaneously.

Responsibilities

• Plan and allocate work to operatives and subcontractors using scheduling systems.
• Coordinate appointments to keep works progressing on time and in sequence.
• Liaise with residents, clients and site teams to provide updates and resolve issues.
• Maintain accurate records and monitor performance against targets.
• Provide updates via telephone and email throughout the customer journey.

Skills

Planning & scheduling

Customer service

Administration

Phone & email communications

Organised

Tools

Scheduling systems

Microsoft Office

Job description

Morgan Sindall Property Services is hiring a Customer Service Planner in Basildon, Essex. This full-time role runs Monday to Friday, 08:00–17:00, 40 hours per week and focuses on coordinating residents, clients and contractors to keep works progressing smoothly.

You will plan and allocate work, using scheduling systems, and act as the key contact for residents. Strong organisational skills and IT proficiency are essential to ensure targets are met and service levels remain high.