Service Delivery Planner Coordinator

One to One personnel Limited; Southend-on-Sea; On-site; GBP 26,000 - 32,000; Full time

Job summary

One to One personnel Limited is seeking a Service Delivery Planner & Coordinator to join our Southend-on-Sea team. The permanent role offers £29,000 per annum, Monday to Friday 8am - 4:30pm, aimed at coordinating engineers, subcontractors, and client needs to deliver services safely and on time.

You will work with Services Management to plan and coordinate works across sites, ensuring efficient service delivery and compliance while maintaining strong client communication and internal

Qualifications

• Excellent organisational and planning abilities.
• Strong attention to detail and accuracy.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities in a fast paced environment.
• A calm, proactive approach under pressure.
• Strong team player with confidence to challenge when required.

Responsibilities

• Planning and scheduling compliance works across multiple sites.
• Maximising engineer utilisation based on location, skills, and certifications.
• Liaising with clients to arrange bookings, reschedule works, and manage service delivery expectations.
• Coordinating subcontractors and ensuring all job requirements are communicated effectively.
• Preparing and issuing job documentation, permits, risk assessments, and compliance paperwork.
• Monitoring work progress through digital compliance systems.
• Ensuring compliance reports and certificates are completed, distributed, and uploaded to customer portals.
• Working closely with Sales, Key Accounts, Operations, and Planning teams to ensure contractual targets and service levels are achieved.

Skills

Organisational skills

Planning skills

Attention to detail

Communication

Customer service

Multitasking

Calm under pressure

Team player

Job description

Service Delivery Planner & Coordinator

| Southend-on-Sea | £29,000PA | Monday to Friday 8am - 4:30pm | Permanent

Looking for a fast paced role where organisation, planning, and customer service are at the heart of what you do?

We're seeking a highly organised Service Delivery Planner & Coordinator to join our growing compliance services team in Southend-on-Sea. This is an exciting opportunity for someone who thrives on coordinating multiple projects, managing schedules, and ensuring exceptional service delivery across a busy operational environment.

Working closely with Services Management, you'll play a key role in planning and coordinating engineers, subcontractors, and client requirements, ensuring works are delivered efficiently, safely, and on time.

What You'll Be Doing

• Planning and scheduling compliance works across multiple sites.
• Maximising engineer utilisation based on location, skills, and certifications.
• Liaising with clients to arrange bookings, reschedule works, and manage service delivery expectations.
• Coordinating subcontractors and ensuring all job requirements are communicated effectively.
• Preparing and issuing job documentation, permits, risk assessments, and compliance paperwork.
• Monitoring work progress through digital compliance systems.
• Ensuring compliance reports and certificates are completed, distributed, and uploaded to customer portals.
• Working closely with Sales, Key Accounts, Operations, and Planning teams to ensure contractual targets and service levels are achieved.

What We're Looking For

• Exceptional organisational and planning skills
• Strong attention to detail and accuracy
• Excellent communication and customer service abilities
• Ability to manage multiple priorities in a fast paced environment
• A calm, proactive approach under pressure
• Strong team player with the confidence to challenge when required

Desirable Experience

• Service coordination or planning experience
• Facilities management, compliance, engineering, or building services background
• Contract management or project coordination experience
• Understanding of SLAs, KPIs, and customer service delivery

Why Apply?

• Opportunity to develop specialist knowledge and compliance services.
• Varied and challenging role with real responsibility and career development opportunities.
• Be part of a business that values organisation, teamwork, and delivering outstanding customer service.

Ready for your next challenge?

If you're an organised coordinator with a passion for planning, problem-solving, and delivering excellent service, we'd love to hear from you.