Customer Service & Savings Advisor — Leeds Branch

Leeds Building Society; Rothwell; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent financial institution in Rothwell seeks a friendly customer service representative for their Leeds Branch. The role involves assisting customers with savings accounts and branch-based services, completing daily admin tasks, and ensuring accurate customer records. Ideal candidates should have customer service experience, attention to detail, and basic numeracy skills. The position offers employee benefits such as an annual bonus, pension contributions, generous holiday allowance, and additional perks like mortgage products and an electric vehicle scheme. Apply now to join a purpose-driven team.

Benefits

Annual colleague bonus of up to 12%

Matched pension contributions of up to 10%

26 days holiday plus bank holidays

Colleague Mortgage products

Electric vehicle scheme

2 days volunteering per year

Qualifications

• Experience of working with customers delivering exceptional service.
• Strong attention to detail with a good level of numeracy.
• Resilient and able to handle challenging customer situations.

Responsibilities

• Assist customers with branch-based products and services.
• Open savings accounts for customers.
• Complete daily admin tasks and ensure customer record accuracy.

Skills

Customer service experience

Attention to detail

Numeracy skills

Resilience and handling challenges

Knowledge of Microsoft Office

Job description

A prominent financial institution in Rothwell seeks a friendly customer service representative for their Leeds Branch. The role involves assisting customers with savings accounts and branch-based services, completing daily admin tasks, and ensuring accurate customer records. Ideal candidates should have customer service experience, attention to detail, and basic numeracy skills. The position offers employee benefits such as an annual bonus, pension contributions, generous holiday allowance, and additional perks like mortgage products and an electric vehicle scheme. Apply now to join a purpose-driven team.