Customer Service & Sales Advisor - Mobile, Larbert

Red Dot Search UK Limited; Larbert; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Uncapped bonus

Full paid training

Staff discounts on broadband, mobile &

TV, family & friends deals

Job summary

Red Dot Search UK Limited in Larbert is seeking a Customer Service & Sales Advisor to handle pay-as-you-go top-ups, resolve issues, and guide customers to suitable monthly plans. Training is provided, with a permanent contract from day one.

Join a busy contact centre supporting a major mobile network, where uncapped bonuses can significantly boost earnings alongside a £26,520 base salary. DBS/credit checks and references apply.

Qualifications

• Experience in customer service and sales environments.
• Ability to manage multiple systems while prioritising customer needs.
• Strong questioning and listening skills to understand customer usage.

Responsibilities

• Handle pay-as-you-go top-up issues quickly and accurately.
• Ask questions to understand how customers use their phones.
• Suggest monthly plans that fit customer needs and explain benefits.
• Maintain customer-first approach while using multiple systems.
• Work toward customer service and sales targets.

Skills

Customer service

Sales experience

Communication skills

Job description

Customer Service & Sales Advisor | Larbert, Falkirk | £26,520 + uncapped bonus | Class starts Monday 2 November

Great at customer service and comfortable with sales? We're recruiting Customer Service & Sales Advisors for a busy contact centre in Larbert, supporting one of the UK's best-known mobile networks. Full paid training and a permanent contract from day one.

As a Customer Service & Sales Advisor you'll take calls from pay-as-you-go mobile customers who are having trouble topping up. You'll fix the problem first, then, where it genuinely suits the customer, move them onto a flexible monthly plan.

Responsibilities

• Sort out pay-as-you-go top-up problems quickly and properly
• Ask good questions to understand how each customer uses their phone
• Recommend a monthly plan where it's a better fit, and explain why
• Use several systems at once while keeping the customer first
• Work towards customer service and sales targets

Package

• Uncapped bonus: currently averaging around £350 a month, with top performers earning up to £1,000 a month
• Full paid training and a supported nesting period, then ongoing coaching
• Staff discounts on broadband, mobile and TV, including family and friends deals

The process is quick: a call with us, a short screening call, a role play and an online assessment. We'll prepare you for every step. Offers are subject to a DBS check, a credit check and references.