Customer Service and Sales Advisor RDCF1126

Red Dot Search; Larbert; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Bonus uncapped

Training and coaching

Staff discounts

Permanent local role

Job summary

Red Dot Search is seeking a Customer Service & Sales Advisor in Larbert, Falkirk, on-site. You will handle PAYG top-ups, resolve issues, and transition customers to suitable monthly plans while meeting sales targets.

The role offers a basic salary of £26,520 with an uncapped bonus and full training, plus staff discounts and a permanent local position. Start date is Monday 2 November.

Qualifications

• No minimum experience needed, but you'll be comfortable with sales and targets.
• Great customer service and a calm, patient manner.
• Confident with technology and happy using multiple systems.
• Resilient and curious.
• Available to start on Monday 2 November.

Responsibilities

• Sort out pay-as-you-go top-up problems quickly and properly
• Ask the right questions to understand how each customer uses their phone
• Recommend a monthly plan where it's a better fit, and explain why
• Work across several systems while keeping the customer experience first
• Work towards sales and customer service targets

Skills

Customer service

Sales targets

Communication

Problem solving

Tools

CRM systems

Phone systems

Job description

Customer Service & Sales Advisor – Larbert, Falkirk

Salary: £26,520 basic, paid monthly, plus an uncapped bonus (current average around £350 a month, top performers up to £1,000 a month)
Location: Larbert, Falkirk (on site)
Contract: Permanent, full time, 40 hours a week
Hours: 5 days out of 7, Monday to Sunday, between 8am and 9pm
Start date: Monday 2 November

Good with people and happy to sell when it genuinely helps? You'll join a contact centre in Larbert supporting one of the UK's best-known mobile networks. You'll take calls from pay-as-you-go customers who are having trouble topping up, fix the problem, and where it suits them, move them onto a flexible monthly plan.

What you'll do

• Sort out pay-as-you-go top-up problems quickly and properly
• Ask the right questions to understand how each customer uses their phone
• Recommend a monthly plan where it's a better fit, and explain why
• Work across several systems while keeping the customer experience first
• Work towards sales and customer service targets

Who we're looking for

• No minimum experience needed, but you'll be comfortable with sales and targets: retail, telesales, a phone shop, hospitality upselling or anything with a target all count
• Great customer service and a calm, patient manner
• Confident with technology and happy using multiple systems
• Resilient and curious
• Available to start on Monday 2 November

What's on offer

• £26,520 basic salary plus an uncapped bonus
• Full paid training, a supported nesting period, then ongoing coaching
• Staff discounts on broadband, mobile and TV, including family and friends deals
• A permanent role, local to Larbert, Falkirk, Stenhousemuir, Denny, Grangemouth and Stirling

The honest bit

This is a fully on-site role, and the rota includes weekends and some evenings. Bonus figures are current averages, not a guarantee. Offers are subject to a DBS check, a credit check and references.

The process is quick: a call with us, a short screening call, a role play, an online assessment, then an offer. We'll prepare you for every step.