Retail Customer Advisor (East Kilbride) - 30 hours

Three UK; East Kilbride; On-site; GBP 17,357; Full time

Benefits offered by this job

Free staff handset + unlimited SIM card

4.5% employer pension contribution

Life assurance

Holiday allowance of 31 days annual leave

Access to discounts and Perks at Work scheme

Job summary

A telecommunications company is seeking a Retail Customer Advisor in East Kilbride. You will enhance customer journeys while driving sales and achieving KPIs. This entry-level position offers 30 hours per week, including weekends, with a salary of £12.60 per hour plus bonuses. Full training is provided, making it suitable for candidates without prior experience. Benefits include a free staff handset, pension contribution, life assurance, and substantial holiday allowance.

Qualifications

• Strong passion for delivering exceptional customer service.
• Ability to work well within a team and contribute positively.
• Resourceful in resolving customer inquiries.

Responsibilities

• Enhance the customer journey through meaningful interactions.
• Create exceptional experiences by promoting products.
• Achieve personal and store KPIs by driving sales.
• Provide personalized solutions for mobile-related inquiries.

Skills

Customer Focused

Team Collaboration

Problem Solving

Job description

Retail Customer Advisor (East Kilbride) - 30 hours

Location: East Kilbride, Scotland, United Kingdom

Working hours: Full time 30 hours across 5 days per week, including weekends on a rotation basis

Salary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on store performance

Job Description

As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and knowledge of our products and services will help us achieve high standards while contributing to team sales goals.

Key Responsibilities

• Customer Engagement: Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
• Service Excellence: Create exceptional experiences by tailoring and promoting our products and services.
• Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
• Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a prompt resolution.

Qualifications & Personal Qualities

• Customer Focused: Strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
• Team Collaboration: Ability to work well within a team, contributing to a positive and high-performing environment.
• Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.

Full training will be provided, so no prior knowledge of our products is required. Ambition and the drive to learn matter most.

Company & Benefits

Location: Unit 37 (48) The Plaza Shopping Centre, East Kilbride, United Kingdom, G74 1LW

• Free staff handset + unlimited SIM card
• 4.5% employer pension contribution
• Life assurance
• Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
• Access to discounts and Perks at Work scheme

As a bonus, within retail, you will also receive additional benefits such as Tastecard membership and opportunities to win awards.

Additional Information

Three is committed to an inclusive culture and equal opportunity. If you require reasonable adjustments for the interview process, please contact your recruiter or email [e-mail].

We use AI in parts of our business to boost innovation and efficiency. We value your authentic experiences and achievements during the interview process.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Telecommunications