Customer Service / Sales Advisor

Rise Technical Recruitment Ltd; Coleshill CP; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Early Finish Fridays

Training & Progression

25 days holiday

Job summary

Rise Technical Recruitment Ltd in Coleshill, near Birmingham, is seeking a Customer Service / Sales Advisor with a background in a technical environment to join a well-established team. The role offers a clear path for progression and training, with a friendly, supportive culture.

You will handle enquiries via Salesforce, process orders and quotes on SAP, check stock, and assist with PODs, certificates and invoice queries while coordinating with sales, purchasing, warehousing and supply chain.

Qualifications

• Candidate with customer service or sales support background in a technical environment.
• Strong written and spoken English.
• Experience with Salesforce CRM and SAP is advantageous.

Responsibilities

• Manage customer enquiries via Salesforce CRM.
• Process orders and quotations on SAP.
• Check stock and lead times; support with PODs, certificates, invoices, queries and credits.
• Work closely with sales, purchasing, warehousing and supply chain.

Skills

Customer service

Sales support

CRM experience

Strong English

Technical background

Tools

Salesforce

SAP

Job description

Customer Service / Sales Advisor

£28,000 - £30,000 + Training + Progression + Early Finish Fridays + 25 Days Holiday

Coleshill, Birmingham (Commutable from: Birmingham, Solihull, Sutton Coldfield, Tamworth, Coventry, Nuneaton, Walsall, Redditch)

Are you from a Customer Service, or Sales Support background within a technical environment, looking to join a well-established business who have a great reputation for looking after their staff through ongoing development opportunities and a great work-life balance?

On offer is a great opportunity to further your career within a well renowned company, whilst working in a fun, friendly, tight knit team on a Monday to Friday basis.

This company are a well-established engineering manufacturer with multiple UK sites and a reputation for quality and long-term stability. They are looking to expand further and add another ambitious member to the team.

In this varied role, you will manage customer enquiries through Salesforce, process orders and quotations on SAP, check stock and lead times, and support with PODs, certificates, complaints, invoice queries and credits, working closely with sales, purchasing, warehousing and supply chain.

This role will suit someone from a sales/customer support background, looking to join a great business who will support you through every step of your career, whilst offering a variety of development opportunities.

The Role:

• Customer Service Advisor
• First point of contact for customer enquiries via phone and Salesforce CRM
• Monday to Friday (38.75 Hours) + Early Finish Fridays

The Person:

• Customer service background
• CRM experience and strong written and spoken English
• SAP experience advantageous
• Technical background

Reference Number: BBBH(phone number removed)

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client.

We are an equal opportunities company and welcome applications from all suitable candidates