Customer Service & Sales Administrator (On-Site, Leeds)

Huntress; Leeds; On-site; GBP 25,000 - 31,000; Full time

Job summary

Huntress is seeking a Customer Service / Sales Administrator in Leeds to join a growing team with an on-site role. You will act as a key contact for customer enquiries, process orders, and support with delivery and account queries.

The role requires excellent communication and attention to detail, with experience using ERP/CRM or e-commerce systems. Parking is available and the hours are Monday-Friday, 08:30-17:00.

Qualifications

• Excellent communication skills: clear, friendly and professional.
• Strong attention to detail and high accuracy.
• Ability to work effectively in a fast-paced environment.
• Confident using ERP, CRM or e-commerce systems.
• Customer-focused attitude.

Responsibilities

• Acting as a key point of contact for customer enquiries via phone, email and online channels
• Processing customer orders accurately, ensuring correct products, pricing and delivery details
• Supporting customers with order, delivery and account-related queries
• Investigating and resolving order, delivery and system issues
• Communicating proactively with customers regarding delays or changes
• Working closely with Operations, Sales and Marketing teams to ensure a seamless customer experience
• Following company processes and maintaining high standards of accuracy and service

Skills

Customer service

Communication

Attention to detail

ERP systems

CRM systems

E-commerce platforms

Tools

ERP/CRM tools

Job description

Huntress is seeking a Customer Service / Sales Administrator in Leeds to join a growing team with an on-site role. You will act as a key contact for customer enquiries, process orders, and support with delivery and account queries.

The role requires excellent communication and attention to detail, with experience using ERP/CRM or e-commerce systems. Parking is available and the hours are Monday-Friday, 08:30-17:00.