Customer Service & Resolution Specialist

OCS; Sheffield; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Award-Winning employer

Digital learning

Retail discounts via Hapi

Professional growth

Wagestream pay access

Job summary

OCS UK & Ireland is looking for a Customer Service Advisor to join our team in the United Kingdom. You will assist customers with inquiries, complaints, and feedback, providing information about our products and services.

You will resolve issues promptly, update customer records, process orders, returns and exchanges, and collaborate with other departments to ensure customer satisfaction. A proactive, reliable individual with excellent communication skills is preferred.

Qualifications

• Right to work in the UK.
• Excellent communication and interpersonal skills.
• Empathy and patience in dealing with customers.
• Strong problem-solving abilities.
• Ability to work well under pressure.
• Previous experience in customer service preferred.
• Proactive and organised, with a keen attention to detail.
• Reliable and punctual, with a strong work ethic.

Responsibilities

• Assist customers with inquiries, complaints and feedback.
• Provide product or service information to customers.
• Resolve customer issues and complaints promptly and professionally.
• Process orders, returns and exchanges.
• Maintain customer records and databases.
• Ensure accurate and timely communication with customers.
• Collaborate with other departments to resolve customer issues.
• Follow up with customers to ensure satisfaction.

Skills

Communication

Empathy

Problem solving

Work under pressure

Customer service experience

Attention to detail

Reliability

Punctuality

Job description

OCS UK & Ireland is looking for a Customer Service Advisor to join our team in the United Kingdom. You will assist customers with inquiries, complaints, and feedback, providing information about our products and services.

You will resolve issues promptly, update customer records, process orders, returns and exchanges, and collaborate with other departments to ensure customer satisfaction. A proactive, reliable individual with excellent communication skills is preferred.