Customer Service Advisor

OCS; Sheffield; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Award-Winning employer

Digital learning

Retail discounts via Hapi

Professional growth

Wagestream pay access

Job summary

OCS UK & Ireland is looking for a Customer Service Advisor to join our team in the United Kingdom. You will assist customers with inquiries, complaints, and feedback, providing information about our products and services.

You will resolve issues promptly, update customer records, process orders, returns and exchanges, and collaborate with other departments to ensure customer satisfaction. A proactive, reliable individual with excellent communication skills is preferred.

Qualifications

• Right to work in the UK.
• Excellent communication and interpersonal skills.
• Empathy and patience in dealing with customers.
• Strong problem-solving abilities.
• Ability to work well under pressure.
• Previous experience in customer service preferred.
• Proactive and organised, with a keen attention to detail.
• Reliable and punctual, with a strong work ethic.

Responsibilities

• Assist customers with inquiries, complaints and feedback.
• Provide product or service information to customers.
• Resolve customer issues and complaints promptly and professionally.
• Process orders, returns and exchanges.
• Maintain customer records and databases.
• Ensure accurate and timely communication with customers.
• Collaborate with other departments to resolve customer issues.
• Follow up with customers to ensure satisfaction.

Skills

Communication

Empathy

Problem solving

Work under pressure

Customer service experience

Attention to detail

Reliability

Punctuality

Job description

About The Role

Working Pattern

As a Customer Service Advisor, you will be responsible for assisting customers with their inquiries, complaints, and feedback. Reporting to the Customer Service Manager, you will provide product or service information, resolve issues promptly and professionally, and maintain accurate customer records.

As part of your role, your key responsibilities will include, but are not limited to:

• Assist customers with inquiries, complaints, and feedback
• Provide product or service information to customers
• Resolve customer issues and complaints promptly and professionally
• Process orders, returns, and exchanges
• Maintain customer records and databases
• Ensure accurate and timely communication with customers
• Collaborate with other departments to resolve customer issues
• Follow up with customers to ensure their satisfaction

The ideal candidate should meet the following criteria:

• You must have the right to work in the UK
• Excellent communication and interpersonal skills
• Empathy and patience in dealing with customers
• Strong problem-solving abilities
• Ability to work well under pressure
• Previous experience in customer service preferred
• Proactive and organised, with a keen attention to detail
• Reliable and punctual, with a strong work ethic

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

• Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.