Customer Service Representative (Spanish and Italian)

JR United Kingdom; Watford; On-site; GBP 28,000 - 30,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative fluent in Spanish and Italian to join their dynamic team in Watford. This role involves managing customer orders and inquiries, providing efficient service, and resolving issues effectively. The company offers a hybrid working model, allowing flexibility in your work schedule. With a commitment to employee growth and a supportive work environment, this is a fantastic opportunity for those passionate about customer service. Join a forward-thinking organization that values internal progression and offers a comprehensive benefits package, including generous holiday allowances.

Benefits

33 days holiday including bank holidays

Free eye tests

Opportunities for internal progression

Hybrid working

Qualifications

• Fluent in Spanish and Italian, both written and spoken.
• Experience in customer service roles.

Responsibilities

• Manage customer enquiries via phone and email efficiently.
• Handle customer orders from entry to billing and follow-ups.
• Resolve customer complaints and manage tickets in the system.

Skills

Fluent in Spanish

Fluent in Italian

Customer service experience

Job description

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Customer Service Representative (Spanish and Italian), Watford

Location: Watford, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

24.04.2025

Expiry Date:

08.06.2025

Job Description:

Location: Watford, WD18 (Hybrid)

Duration: Permanent

Salary: From £28,000 to £30,000 per annum

Hours: Monday to Friday, 40 hours

The position is responsible for managing the order entry, cash process and delivery of products to a range of commercial customers across the EMEA region as well as dealing with calls and e-mails for technical emergencies and enquiries.

Responsibilities:

• Answer customer enquiries (via phone or e-mails) in a timely manner to provide our customers with an efficient, reliable service
• Manage customer orders (with an increasing emphasis on electronic orders) from order entry to billing, as well as sending and following up on quotations and pre-payment documents
• Open, update and manage tickets/cases in our system for each customer enquiry in line with customer expectations and within their contract terms and liaise with other departments
• Respond effectively to queries relating to customer orders and deliveries, resolving customer complaints and queries as well as raising credits and debits to ensure any outstanding customer deductions are resolved and all information communicated in a timely manner

Working hours are variable as this team works in shifts:

• 1 week: early shift 7:00-16:00 (3 days in office/2 from home)
• 1 week: late shift 9:00-18:00 (working from home)

Criteria:

• Fluent to a business proficiency, both written and spoken, in Spanish and Italian
• Experience in customer services

The company offers 33 days’ holiday including bank holidays, free eye tests, opportunities for internal progression and other additional benefits including hybrid working.

Venn Group is an equal opportunities employment business and employment agency.