Technical Customer Service Representative

Trackit247 Ltd; Watford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in telecommunications is seeking a Technical Customer Service Representative. The role involves providing exceptional service by addressing inquiries and resolving issues, ensuring customer satisfaction. Candidates should possess strong communication and organizational skills, with a focus on professionalism. This full-time position is based on-site in Hemel Hempstead, offering a competitive salary and various benefits.

Benefits

Performance bonus

Company events

Company pension

On-site parking

Qualifications

• Proven experience in technical support role.
• Sufficient verbal and written communication skills.

Responsibilities

• Respond to customer inquiries via phone or email.
• Identify and resolve customer issues promptly.
• Accurately document customer interactions.

Skills

Communication

Organizational skills

Attention to detail

Job description

Technical Customer Service Representative

Technical Customer Service Representative

1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

The role is responsible for providing exceptional service to customers by addressing inquiries, resolving issues, and ensuring customer satisfaction. The role is the primary point of contact for customers and is expected to handle each interaction with professionalism and efficiency and escalate any issues in a timely manner.

Location: Hemal Hempstead

Job Type: Full time

Work arrangements: On-site (5 days a week)

Key Responsibilities:

• Respond to customer inquiries via phone or email in a friendly and professional manner
• Identify and resolve customer issues or concerns promptly and effectively
• Develop a deep understanding of the company’s products to provide accurate information to customers and resolve their issues
• Accurately document customer interactions, feedback, and actions taken for the senior technical support.
• Recognize when issues require escalation and direct them to the appropriate team member
• Provide feedback to management on recurring issues and customer needs to help improve product offerings
• Ensure unresolved issues are tracked and follow-up with customers to ensure satisfaction
• Strong organisational skills
• Proven experience in technical support role
• Strong attention to detail

Personal Qualities:

• Sufficient verbal and written communication skills with the ability and confidence to communicate positively with both internal and external clients
• Contributing to the team image, presenting a professional and knowledgeable image to both internal and external clients.
• An absolute focus on ensuring that all issues and tasks are completed or escalated in good time and correctly, according to the client or task requirements
• Desire to progress the company’s best interest, identifying areas for own personal development and moving forward with them

Job Types: Full-time, Permanent

Pay: From £25,000.00 per year

Additional pay:

• Performance bonus
• Company events
• Company pension
• On-site parking

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Telecommunications

Referrals increase your chances of interviewing at Trackit247 Ltd by 2x

Sign in to set job alerts for “Customer Service Representative” roles.

Customer Experience Lead (Full-Time) - Oxford Street

London, England, United Kingdom 2 weeks ago

Customer Service Executive (12 month FTC)

Stoke Poges, England, United Kingdom 3 weeks ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom 1 day ago

Hounslow, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

Watford, England, United Kingdom 3 weeks ago

London, England, United Kingdom 2 weeks ago

Marcus by Goldman Sachs, Customer Support Agent, London

London, England, United Kingdom 3 days ago

London, England, United Kingdom 1 week ago

Buckinghamshire, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 days ago

London, England, United Kingdom 1 hour ago

Watford, England, United Kingdom 4 weeks ago

London, England, United Kingdom 16 hours ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 days ago

London, England, United Kingdom 2 weeks ago

Luton, England, United Kingdom 2 weeks ago

TikTok LIVE - Global Customer Service Operations Manager

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

Customer Success Coordinator-Housing Association EMEA (Remote)

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 day ago

High Wycombe, England, United Kingdom 2 weeks ago

Greater London, England, United Kingdom 1 month ago

London, England, United Kingdom 16 hours ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 4 days ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 2 days ago

Luton, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 2 days ago

St Albans, England, United Kingdom 1 week ago

Staines-Upon-Thames, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.