Customer Service Representative - Polish Speaking

Todd Hayes Ltd; Norwich; On-site; GBP 21,000 - 26,000; Full time

Job summary

Todd Hayes Ltd is recruiting a Customer Service Representative for a Norwich-based manufacturing client. The role is full-time, 38 hours per week (09:00-17:00), on a 12-month contract, handling orders and supporting customers from inception to shipment.

The successful candidate will speak Polish, have customer service experience, and work with ERP/CRM systems plus Outlook, Word and Excel. Strong communication and attention to detail are essential.

Qualifications

• Polish language ability to liaise with the Customer Rep in Poland.
• Experience in customer service and using ERP/CRM systems.
• Proficiency in Outlook, Word and Excel.

Responsibilities

• Validate and process label artwork requests precisely.
• Create and maintain accurate Item Master files.
• Manage label order lifecycle and customer communications.
• Provide label administration support to agents and partners.
• Input and update customer and order data in the ERP system.
• Respond promptly to customer queries regarding contracts and orders.
• Ensure day-to-day department objectives align with corporate goals.

Skills

Polish language

Communication skills

Attention to detail

ERP familiarity

CRM systems

MS Office (Outlook, Word, Excel)

Tools

ERP system

CRM software

Business Information tools

Job description

Customer Service Representative

Our prestigious manufacturing-based client, based in Norwich, are seeking a Customer Service Representative to join their Customer Service team.

This is a full time position working 38 hours per week (09:00-17:00) on a 12 month contract

In this role, you will professionally facilitate orders and the life cycle process whilst providing customer support from inception through to shipment.

Essential Knowledge, Skills and Experience:

• The ability to speak Polish - to liaise with the Customer Rep in Poland.
• Carry out instructions provided in written, oral, or diagram form
• Keen eye for detail
• Excellent telephone / email manner
• Previous experience in customer service functions and activities.
• Ability to work with system-based ERP applications
• Advance computer skills including Outlook, Word and Excel

Key Duties and Responsibilities:

• Validate and process label artwork requests
• Accurate Item Master file creation and maintenance
• Label order life cycle facilitation; internal and external communication
• Label administration support to our agents and Partners
• Initiate and/or modify customer set-up data through agreed-upon process ensuring accurate Customer Master file management
• Ensure the day-to-day operational objectives of the department are prioritised
• Adherence to and compliance with ISO 9001:2015 processes and work instructions
• Actively contribute to achieving departmental objectives, metrics and targets in support of the Corporate Strategic Goals and in line with the Department Business plan.
• Raise Credit Notes when required
• Use the CRM to communicate pertinent customer interactions to the Sales team
• Use the Business Information tool(s) for reporting requirements
• Respond promptly to customer queries regarding contracts and orders
• Correctly input data into the ERP system

The team member is a customer advocate to the organisation and in addition to label order entry fields customer queries and issues that may arise.

Desirable Knowledge, Skills and Experience

• Driving License
• German speaking (not essential)
• Customer service within a manufacturing background

Todd Hayes is acting as an Employment Business in relation to this vacancy.

Todd Hayes Ltd

Todd Hayes Ltd is an equal opportunities employer.