Multilingual Customer Service Team Leader

Express Recruitment; Nottingham; Hybrid; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Hybrid working

Discounted public transport

Healthcare cash plan

Life assurance

Career progression opportunities

Job summary

Express Recruitment are recruiting on behalf of a Nottingham-based consumer brand seeking an experienced Multilingual Customer Service Team Leader to join their growing team.

The role requires fluency in Polish, Italian, Spanish or French and proven leadership in customer service. It offers £32,000 per year with hybrid working and progression opportunities.

You will oversee day-to-day performance, manage the customer order book, and develop key accounts within a fast-paced, global organisation.

Qualifications

• Fluent in Polish, or Italian, Spanish or French.
• Experience managing or supervising a Customer Service team.
• Strong customer service background in retail, wholesale or consumer goods.

Responsibilities

• Lead and oversee the day-to-day activities of the Customer Service team.
• Manage the customer order book with internal departments and external partners.
• Develop and maintain relationships with key customer accounts.
• Coach, mentor and develop team members, onboarding and performance management.
• Monitor KPIs and SLAs, identify areas for improvement.

Skills

Polish

Italian

Spanish

French

Team leadership

Customer service

Job description

Express Recruitment are currently recruiting on behalf of a well-established, internationally recognised Nottingham-based consumer brand who are seeking an experienced Multilingual Customer Service Team Leader to join their growing team.

The successful candidate must be fluent in Polish, or Italian, Spanish or French.

This is an excellent opportunity for an experienced customer service professional with proven leadership experience to take responsibility for the day-to-day performance and development of a customer service function within a fast-paced, global organisation.

Our client is offering a competitive salary of £32,000 alongside hybrid working options, discounted public transport, healthcare cash plan options, life assurance plus a great career progression opportunities!

Skills & Experience

• Fluent in Polish, or Italian, Spanish or French
• Previous experience managing or supervising a Customer Service or Customer Experience team
• Strong customer service background, ideally gained within retail, wholesale, consumer goods or a similar environment
• Excellent verbal and written communication skills, with the confidence to communicate effectively with customers and internal stakeholders
• Strong organisational skills, with the ability to prioritise and manage competing workloads within a fast-paced environment

Roles & Responsibilities

• Lead and oversee the day-to-day activities of the Customer Service team, ensuring consistently high levels of service
• Manage the customer order book, working closely with internal departments and external partners to ensure orders are processed, shipped and invoiced efficiently
• Develop and maintain strong relationships with key customer accounts, acting as a point of escalation where required
• Coach, mentor and develop team members, supporting onboarding, training and ongoing performance management
• Monitor team performance against agreed KPIs and Service Level Agreements, identifying areas for improvement

Job Location

Nottingham, Nottinghamshire

Salary

c£32,000 Per Annum D.O.E

Job Type and Hours

Monday - Friday,Permanent