Customer Service Representative (Nordic Language Speaking)

Manpower UK; United Kingdom; Remote; GBP 15,000 - 21,000; Full time

Job summary

Johnson & Johnson Vision is recruiting a Remote Nordic Language Speaking Customer Service Representative to support the Nordic market within the Customer Service – Vision team. This 6-month agency assignment offers full-time hours and a customer-focused role handling orders, enquiries and interactions with a strong emphasis on first-contact resolution.

You will work in a high-volume environment, using SAP and CRM systems with English and Swedish as preferred languages.

Qualifications

• Experience in customer service roles, preferably telephone-based.
• Fluent in English and Swedish; other Nordic languages a plus.
• Strong written and verbal communication skills.
• Customer-first mindset with proactive problem solving.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Process customer orders, enquiries, and complaints via telephone and email.
• Manage inbound and outbound customer communications.
• Maintain SLA performance and contribute to KPI targets.
• Log and manage customer interactions in CRM systems.
• Handle manual processes for failed EDI and eCommerce orders.
• Support automation initiatives and process improvements across systems.
• Handle credit/debit note processing and account amendments.
• Manage returns and recalls in line with procedures.
• Build strong relationships with customers and internal teams.
• Support commercial, sales and marketing with customer insights.

Skills

Swedish language

English language

Customer service

CRM systems

SAP

Microsoft Office

Tools

SAP

CRM software

Microsoft Office

Job description

Remote Nordic Language Speaking Customer Service Representative (6 Month Assignment)

Location: Remote

Department: Customer Service – Vision

Contract Options: 6 Month Agency Assignment

Hours: Full-time, 37 hours per week Monday to Friday

Pay Rate: £12.87 per hour

Reports to: Customer Service Team Leader

Job Description

Manpower is proud to be partnering with Johnson & Johnson Vision, to recruit a Customer Service Representative to support the Nordic market within the Customer Service team.

This is an exciting opportunity to join a high-performing, customer-focused environment, supporting customers across multiple Nordic regions. You will act as a key point of contact, managing orders, enquiries, and customer interactions while delivering exceptional service in line with departmental service level agreements.

The successful candidate will play a critical role in ensuring a seamless customer experience, taking full ownership of queries and driving first-contact resolution wherever possible.

Key Responsibilities

• Process customer orders, enquiries, and complaints via telephone and email.
• Manage inbound and outbound customer communications effectively.
• Maintain SLA performance and contribute to EMEA KPI targets.
• Log and manage customer interactions accurately using CRM systems.
• Manage manual processes for failed EDI and eCommerce orders.
• Support automation initiatives and process improvements across systems.
• Handle credit and debit note processing and account amendments.
• Manage returns and recall processes in line with procedures.
• Build strong relationships with customers and internal stakeholders.
• Support commercial, sales, and marketing teams with customer insights and service delivery.
• Contribute to continuous improvement and business initiatives.

About You

You’ll be a proactive and customer-focused individual with strong communication skills and the ability to thrive in a fast-paced, high-volume environment. You’ll take ownership of your work and demonstrate a strong commitment to delivering excellent customer service.

• Experience in a customer service role (telephone-based preferred).
• Fluent in English and Swedish only as preferred language but other Nordic languages could be of interest as well.
• Strong communication skills, both written and verbal.
• Customer-first mindset with a proactive approach to problem solving.
• Ability to work under pressure in a fast-paced environment.
• Strong organisational, numerical, and administrative skills.
• Good IT skills and experience with data entry and CRM systems.
• Team-oriented with a positive, collaborative approach.
• Knowledge of SAP systems.
• Proficiency in Microsoft Office.
• Additional EMEA language skills.
• Experience or knowledge of the Eye Care Profession (ECP).

Why Join Us?

At Johnson & Johnson Vision, you’ll be part of a global organisation committed to improving lives through innovation in eye health. You’ll join a diverse and inclusive team where your contribution truly matters, with opportunities to grow your career and make a meaningful impact.

Guided by Our Credo values, Johnson & Johnson fosters an environment where you can bring your whole self to work and thrive both professionally and personally.

Please note as part of screening, you will be required to undertake a written and vocal language assessment

Additional Information

• As this is a remote role, candidates must be able to manage and prioritise their workload independently, maintain regular communication, be responsive during working hours, and have a reliable internet connection.
• Successful candidates will be required to provide valid evidence of their right to work in the United Kingdom as part of the pre-employment screening process.
• Please note that this position does not offer visa sponsorship.
• This role may involve working in some UK Bank Holidays in LIUE of Nordic Bank Holidays.