Nordic Speaking Customer Service Representative

Manpower; United Kingdom; Remote; GBP 25,000 - 38,000; Full time

Job summary

Manpower is recruiting a Customer Service Representative to support the Nordic market within the Customer Service team. This remote role involves handling orders, inquiries, and customer interactions while delivering exceptional service in line with SLAs.

You will own queries, drive first-contact resolution, and support cross-functional teams with customer insights across multiple Nordic regions. Fluency in English and Swedish is essential, with additional Nordic languages a bonus.

Qualifications

• Experience in a customer service role (telephone-based preferred).
• Fluent in English and Swedish; other Nordic languages are a plus.
• Strong communication skills, both written and verbal.
• Customer-first mindset with proactive problem solving.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Process customer orders, enquiries, and complaints via telephone and email.
• Manage inbound and outbound customer communications effectively.
• Maintain SLA performance and contribute to EMEA KPI targets.
• Log and manage customer interactions accurately using CRM systems.
• Manage manual processes for failed EDI and eCommerce orders.
• Support automation initiatives and process improvements across systems.
• Handle credit and debit note processing and account amendments.
• Manage returns and recall processes in line with procedures.
• Build strong relationships with customers and internal stakeholders.
• Support commercial, sales, and marketing teams with customer insights and service delivery.
• Contribute to continuous improvement and business initiatives.

Skills

Fluent English

Swedish

Customer service experience

Communication skills

Problem solving

Teamwork

Organizational skills

Numerical skills

Tools

CRM systems

SAP

Microsoft Office

Job description

Job Description Manpower is recruiting a Customer Service Representative to support the Nordic market within the Customer Service team. This is an exciting opportunity to join a high-performing, customer-focused environment , supporting customers across multiple Nordic regions. You will act as a key point of contact, managing orders, enquiries, and customer interactions while delivering exceptional service in line with departmental service level agreements. The successful candidate will play a critical role in ensuring a seamless customer experience , taking full ownership of queries and driving first-contact resolution wherever possible.

Key Responsibilities

• Process customer orders, enquiries, and complaints via telephone and email.
• Manage inbound and outbound customer communications effectively.
• Maintain SLA performance and contribute to EMEA KPI targets.
• Log and manage customer interactions accurately using CRM systems.
• Manage manual processes for failed EDI and eCommerce orders.
• Support automation initiatives and process improvements across systems.
• Handle credit and debit note processing and account amendments.
• Manage returns and recall processes in line with procedures.
• Build strong relationships with customers and internal stakeholders.
• Support commercial, sales, and marketing teams with customer insights and service delivery.
• Contribute to continuous improvement and business initiatives.

About You

You'll be a proactive and customer-focused individual with strong communication skills and the ability to thrive in a fast-paced, high-volume environment. You'll take ownership of your work and demonstrate a strong commitment to delivering excellent customer service.

Essential Skills & Experience

• Experience in a customer service role (telephone-based preferred).
• Fluent in English and Swedish.
• Other Nordic language skills would also be of interest.
• Strong communication skills, both written and verbal.
• Customer-first mindset with a proactive approach to problem solving.
• Ability to work under pressure in a fast-paced environment.
• Strong organisational, numerical, and administrative skills.
• Good IT skills and experience with data entry and CRM systems.
• Team-oriented with a positive, collaborative approach.
• Desirable Knowledge of SAP systems.
• Proficiency in Microsoft Office.
• Additional EMEA language skills.
• Experience or knowledge of the Eye Care Profession (ECP).

Why Join Us?

You'll be part of a global organisation committed to delivering excellent customer experiences and continuous innovation. You'll join a diverse and inclusive team where your contribution truly matters, with opportunities to grow your career and make a meaningful impact.

Please Note

As part of the screening process, you will be required to undertake both written and spoken language assessments.

Additional Information

As this is a remote role, candidates must be able to manage and prioritise their workload independently, maintain regular communication, be responsive during working hours, and have a reliable internet connection. Successful candidates will be required to provide valid evidence of their right to work in the United Kingdom as part of the pre-employment screening process. Please note that this position does not offer visa sponsorship. This role may involve working some UK Bank Holidays in lieu of Nordic Bank Holidays.