Customer Service Representative

HSBC Group; Aberaeron; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global bank in Aberaeron is looking for a Customer Service Representative to provide exceptional service and support customers with transactions and queries. The role involves a full-time commitment of 35 hours per week, offering a starting salary of £24,000 plus performance bonuses. Benefits include extensive holiday, employee discounts, healthcare, and a strong pension contribution. Candidates should possess excellent communication and organizational skills, being ready to adapt to a fast-paced environment.

Benefits

Over six weeks' holiday

Employee discounts

Market-leading pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits platform

ShareSave schemes

Qualifications

• Demonstrate effective conversations and build strong connections with customers.
• Take ownership of inquiries, providing friendly and efficient service.
• Be adaptable and resilient in a dynamic work environment.

Responsibilities

• Provide exceptional face-to-face service in a busy branch.
• Process a variety of transactions accurately.
• Educate customers on self-service devices and digital banking.

Skills

Excellent communication skills

Attention to detail

Customer service orientation

Resilience in changing environments

Job description

What you'll do

The role of a Customer Service Representative is to provide our customers with outstanding service by taking ownership of customers' transactional or service requests and answering specific product queries. You will also educate customers around HSBC self‑service devices and digital platforms, giving them the choice of how they wish to bank with us.

• Provide exceptional face‑to‑face customer service in a timely manner whilst working in a fast‑paced, busy branch environment and adhering to our policies and procedures.
• Process a wide range of transactions, whilst maintaining a high degree of accuracy.
• Have excellent attention to detail.
• Play a supporting role in educating customers around HSBC self‑service devices and alternative digital banking platforms.
• Collaborate as part of the dynamic branch team and actively seek to improve workflows and processes to make banking with HSBC easier for our customers.

What do I need to be successful?

• Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections, and show empathy to our customers.
• Take ownership of customer enquiries through to resolution, delivering a personalised, friendly & efficient service that exceeds expectations.
• Be resilient in a continuously changing environment.

When & Where you'll work

Our full‑time roles are 35 hours per week between the hours of Monday to Friday 09:00‑17:00 and Saturday 09:00‑13:30. (Not all branches are open on a Saturday). This position requires 35 hours per week. Applicants on a student visa that does not allow 35‑hour work are not eligible. You may be asked to support other local branches within a reasonable distance, with any additional costs reimbursed in line with HSBC Expenses Policy.

Your Training

You will receive full in‑branch training to get you up to speed with the specifics of your role, the systems you will use, and the products and services that HSBC offers. Our Customer Service Representative training course is 8 days in total split over 2 weeks, and you are required to attend the whole course which means holidays cannot be taken during the training period.

What you’ll get!

We offer an attractive minimum starting salary of £24,000 based on 35 hours per week, plus an annual discretionary performance bonus.

• Over six weeks' holiday, including bank and public holidays with the option to buy more.
• Perks at Work Benefit with access to 30,000+ national & local employee discounts.
• A market‑leading employer pension contribution.
• BUPA Healthcare.
• Life Assurance, equivalent to four times your annual salary.
• Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more.
• ShareSave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate.

Diversity, Inclusion & Accommodation

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces – no matter gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long‑term conditions or neurodivergent candidates who meet the minimum criteria for the role.

For accommodation or changes during the recruitment process, contact our Recruitment Helpdesk:

Email: hsbc.recruitmenthsbc
Telephone: [phone]