Customer Service Representative (English and Russian/Ukrainian are required)

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading trucking insurance agency in London is seeking a Customer Service Representative fluent in English and either Russian or Ukrainian. The role involves responding to client inquiries, processing insurance applications, and providing exceptional service. This position offers career growth opportunities and a supportive work environment.

Benefits

Paid time off

Ongoing training and career development opportunities

Qualifications

• Proven customer service experience in a similar role.
• Proficiency in Russian or Ukrainian language required.

Responsibilities

• Respond promptly to client inquiries via phone or email.
• Assist clients with policy renewals, updates, and changes.
• Investigate and resolve customer complaints with empathy.

Skills

Communication

Problem Solving

Attention to Detail

Education

High school diploma

Bachelor's degree

Tools

Zendesk

Office 365

Insurance CRMs

Job description

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Customer Service Representative (English and Russian/Ukrainian are required), London

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Client:

U Trust Insurance Agency LLC

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

e49d3a80bd8b

Job Views:

2

Posted:

17.05.2025

Expiry Date:

01.07.2025

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Job Description:

About Us:

U Trust Insurance Agency LLC is a leading trucking insurance agency serving clients across 31 states. With a strong commitment to excellence and customer satisfaction, we have built a reputation for providing top-notch insurance solutions and exceptional service.

Position Overview:

As a Customer Service Representative, you will play a vital role in delivering outstanding service and support to our valued clients. Your exceptional communication skills, attention to detail, and genuine desire to help others will be essential in ensuring our clients' needs are met efficiently and effectively. This position offers the opportunity to work in a dynamic and friendly environment, interacting with clients and colleagues alike.

Responsibilities:

Respond promptly to client inquiries and requests received via phone or email.

Forward inquiries to the appropriate department when necessary, ensuring timely and accurate resolution.

Issue certificates of insurance and verify coverage as needed.

Provide accurate information regarding insurance products, coverage options, and policy details.

Assist clients with policy renewals, updates, and changes.

Process insurance applications, claims, and payments efficiently and accurately.

Investigate and resolve customer complaints and concerns with empathy and professionalism.

Handle administrative tasks and documentation related to customer interactions.

Requirements:

High school diploma or equivalent (Bachelor's degree preferred).

Proven customer service experience in a similar role (insurance industry experience is a plus).

Excellent communication skills, both verbal and written.

Proficiency in Russian or Ukrainian language is required, as this position involves interacting with clients who speak these languages.

Strong problem-solving abilities and attention to detail.

Familiarity and experience with Zendesk, Office 365, and Insurance CRMs is preferred.

Ability to multitask and prioritize tasks effectively.

Proficiency in using computer systems and software for data entry and customer interactions.

Friendly, positive, and professional demeanor.

At U Trust Insurance Agency LLC, we believe in nurturing the potential of our employees. This position offers the opportunity for career growth, with potential pathways to managerial roles or becoming a licensed insurance agent. We provide support and resources for your professional development, including corporate education programs from various vendors to help you achieve your career goals.

Schedule:

The work schedule for this position is Monday to Friday, from 18:00 to 02:00 local time.

Competitive salary commensurate with experience.

Paid time off and holidays.

Ongoing training and career development opportunities.

Trial Period:

The selected candidate will undergo a trial period of 2 months. During this time, we will assess your performance and suitability for the role.

How to Apply:

If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you. While experience with Zendesk, Office 365, and Insurance CRMs is preferred, we are open to reviewing applications from all candidates who believe they have the skills and qualifications for this position.

Please submit your resume and a cover letter detailing your relevant experience for the above mentioned position.

Note: We appreciate all applications, and we will thoroughly review each one to identify the best fit for the position. Only shortlisted candidates will be contacted for further steps in the hiring process.