Senior Workplace Host

Cushman & Wakefield; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in commercial real estate services is seeking a Senior Workplace Host in London. This role focuses on delivering a first-class workplace experience, ensuring safety, compliance, and exceptional service to internal colleagues. The ideal candidate will have strong customer service skills and the ability to thrive in a fast-paced environment.

Qualifications

• Experience in a customer-facing environment is essential.
• Ability to perform in a fast-paced environment.

Responsibilities

• Conduct daily walkarounds, logging any faults or issues.
• Build and sustain strong relationships with clients and vendors.
• Ensure compliance with Health, Safety, and Environmental policies.

Skills

Customer focus

Communication

Team player

Education

Solid educational background

Tools

IT Skills

Outlook

Excel

Word

Job description

London

Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop, and live. The firm’s 52,000 employees in more than 60 countries provide deep local and global insights that create significant value for occupiers and investors around the world. Cushman & Wakefield is among the largest commercial real estate services firms with revenues of $5 billion across core services of agency leasing, asset services, capital markets, facilities services (branded C&W Services), global occupier services, investment management (branded DTZ Investors), tenant representation, and valuations & advisory.

We have an exciting opportunity for a Senior Workplace Host to join our expanding Global Occupier Services team, based in London.

Role Purpose:

To deliver a First-Class workplace experience to our internal colleagues. Helping to create and maintain a safe friendly workplace and being a reliable go to person, liaising with all colleagues and contract partners

Key Responsibilities:

• Conduct daily walkarounds, logging any faults or issues for prompt resolution.
• Quality check paperwork to ensure compliance with audit and operational standards.
• Maintain clear communication by attending operational meetings and liaising with the wider team.
• Adhere to Health, Safety, and Environmental policies, promoting a safe working environment.
• Build and sustain strong, positive relationships with clients, customers, and vendors to ensure exceptional customer service.
• Ensure that all signage and artwork are on-brand and compliant, swiftly addressing any non-conformities.
• Ensure all post and deliveries are delt with in the correct way ensuring notifications are sent
• To conduct all new starter inductions with an orientation to the building including fire evacuation routes, showers post room and breakout areas
• Management and allocations of the lockers
• Management of suppliers when in the Cushman & Wakefield areas such as plants and coffee machines
• Help create a one team culture sharing best practice and attending regular 10 at 10 meetings.
• To be flexible in assisting in response to customer and business needs
• To report for work in good time and ready to commence at your rotated start time
• Undertake any additional duties or responsibilities that are deemed required by the business in supporting the daily operation of the business
• Integrate with the other members of the work place team which could include working with the team at DTZ investors and our West end office team team
• Front desk cover if there is any holiday / short term cover needed.
• Ensuring colleagues adhere to a clear desk policy including cable management and general office tidiness
• Assisting with desk and office moves if needed

Qualities and Personal Attributes: Essential (unless noted as Desirable)

Business Generation, Execution and/or enablement

• Uses knowledge of the business, along with relevant systems and procedures to support others and contribute to company and client objectives in achieving their financial, business and client goals.
• Uses all available internal resources, systems and tools to help increase team productivity.
• Uses all contact with clients as an opportunity to build a positive image of the C&W brand.
• Identifies and improves processes, systems and work products to continually exceed internal and external client expectations.
• Shows initiative in identifying, recommending and pursuing new opportunities.

Trusted Advisor and Expert

• Addresses issues/queries quickly and accurately.
• Makes informed decisions and takes responsibility for outcomes.
• Supports colleagues in meeting the client’s needs.
• Good understanding of H&S and risk awareness.

Knowledge

• Solid educational background
• IT Skills, Outlook, Excel, Word.

Skill and Experience

• Be able to perform in a fast-paced environment
• Experience in a customer facing environment would be essential
• Key base experience is customer focus and empathy
• Excellent communicator at all levels.
• Polite and confident telephone manner.
• Ability to multi-task and work under pressure.
• Team player – Ability to work alone or as part of a team
• Ability to prioritise workload and manage change effectively

We foster a culture of inclusion that embraces the unique strengths, perspectives, and experiences of all our employees. We firmly believe that our diversity enhances our team's capabilities, leading to improved decision-making, innovation, and business outcomes. If you have any reservations about applying, please don't hesitate to reach out to your local recruiter for additional information

C&W Services is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.

Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to [e-mail]. Please refer to the job title and job location when you contact us.

Job Title

Senior Workplace Host

Job Description Summary

Job Description

Senior Workplace Host

Global Occupier Services - Facilities Management

London

Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop, and live. The firm’s 52,000 employees in more than 60 countries provide deep local and global insights that create significant value for occupiers and investors around the world. Cushman & Wakefield is among the largest commercial real estate services firms with revenues of $5 billion across core services of agency leasing, asset services, capital markets, facilities services (branded C&W Services), global occupier services, investment management (branded DTZ Investors), tenant representation, and valuations & advisory.

We have an exciting opportunity for a Senior Workplace Host to join our expanding Global Occupier Services team, based in London.

Role Purpose:

To deliver a First-Class workplace experience to our internal colleagues. Helping to create and maintain a safe friendly workplace and being a reliable go to person, liaising with all colleagues and contract partners

Key Responsibilities:

• Conduct daily walkarounds, logging any faults or issues for prompt resolution.
• Quality check paperwork to ensure compliance with audit and operational standards.
• Maintain clear communication by attending operational meetings and liaising with the wider team.
• Adhere to Health, Safety, and Environmental policies, promoting a safe working environment.
• Build and sustain strong, positive relationships with clients, customers, and vendors to ensure exceptional customer service.
• Ensure that all signage and artwork are on-brand and compliant, swiftly addressing any non-conformities.
• Ensure all post and deliveries are delt with in the correct way ensuring notifications are sent
• To conduct all new starter inductions with an orientation to the building including fire evacuation routes, showers post room and breakout areas
• Management and allocations of the lockers
• Management of suppliers when in the Cushman & Wakefield areas such as plants and coffee machines
• Help create a one team culture sharing best practice and attending regular 10 at 10 meetings.
• To be flexible in assisting in response to customer and business needs
• To report for work in good time and ready to commence at your rotated start time
• Undertake any additional duties or responsibilities that are deemed required by the business in supporting the daily operation of the business
• Integrate with the other members of the work place team which could include working with the team at DTZ investors and our West end office team team
• Front desk cover if there is any holiday / short term cover needed.
• Ensuring colleagues adhere to a clear desk policy including cable management and general office tidiness
• Assisting with desk and office moves if needed

Qualities and Personal Attributes: Essential (unless noted as Desirable)

Business Generation, Execution and/or enablement

• Uses knowledge of the business, along with relevant systems and procedures to support others and contribute to company and client objectives in achieving their financial, business and client goals.
• Uses all available internal resources, systems and tools to help increase team productivity.
• Uses all contact with clients as an opportunity to build a positive image of the C&W brand.
• Identifies and improves processes, systems and work products to continually exceed internal and external client expectations.
• Shows initiative in identifying, recommending and pursuing new opportunities.

Trusted Advisor and Expert

• Addresses issues/queries quickly and accurately.
• Makes informed decisions and takes responsibility for outcomes.
• Supports colleagues in meeting the client’s needs.
• Good understanding of H&S and risk awareness.

Knowledge

• Solid educational background
• Customer service background essential
• IT Skills, Outlook, Excel, Word.

Skill and Experience

• Be able to perform in a fast-paced environment
• Experience in a customer facing environment would be essential
• Key base experience is customer focus and empathy
• Excellent communicator at all levels.
• Polite and confident telephone manner.
• Ability to multi-task and work under pressure.
• Team player – Ability to work alone or as part of a team
• Ability to prioritise workload and manage change effectively
• Attention to detail

We foster a culture of inclusion that embraces the unique strengths, perspectives, and experiences of all our employees. We firmly believe that our diversity enhances our team's capabilities, leading to improved decision-making, innovation, and business outcomes. If you have any reservations about applying, please don't hesitate to reach out to your local recruiter for additional information

C&W Services is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.

Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to [e-mail]. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”

About the company

Through all of the twists and turns of the last 100 years, ours has been a story of people putting ideas into action for the benefit of our clients.What began as a small family business in New York is now a commercial real estate company with a solid foothold across the globe, with approximately 400 offices in 70 countries employing 51,000 people. And from Silver Court in Shanghai to the Sears Tower in Chicago to all that comes next, our clients are at the center of all we do.