Email Account Manager & Strategist

Kanekta; United Kingdom; Remote; GBP 32,000 - 38,000; Full time

Job summary

A fast-growing performance marketing agency seeks an Email Account Manager & Strategist to manage high-ticket D2C e-commerce accounts. The role emphasizes client relationships, project coordination, and innovative email marketing strategies. Ideal candidates will have a strong background in account management and e-commerce, with a passion for results and personal growth.

Benefits

Unlimited performance bonus

21 days Annual leave

Yearly allowance for home office supplies

100% remote

Lunch & learns with industry experts

Opportunities for professional development

Qualifications

• Minimum 3+ years of account management experience.
• Experience managing marketing for companies earning over $100k/month.
• Ecommerce experience is a must.

Responsibilities

• Serve as primary contact for clients, managing expectations.
• Oversee retention channels and analytics reporting.
• Collaborate with copywriters and technical teams.

Skills

Client Relationship Building

Problem Solving

Communication

Education

3+ years of account management

Tools

ClickUp

Klaviyo

Shopify

Job description

Our client is a fast-growing performance marketing agency specializing in scaling high-ticket D2C e-commerce companies.

We are not a high volume, 'churn and burn' agency. Results are the only thing that matters. We track ROI for every client, and our North Star metric as an agency is that EVERY client turns into a case study we are proud of.

Our team is the most important part of NLE. We're a team of passionate, high-performing marketers obsessed with getting client results and growing and developing ourselves.

We invest heavily in our team's training and development, and it's important to us that we can help our team grow & develop into the best version of themselves, both personally and professionally.

Email Account Manager & Strategist

Our client is a fast-growing performance marketing agency specializing in scaling high-ticket D2C e-commerce companies.

We are not a high volume, 'churn and burn' agency. Results are the only thing that matters. We track ROI for every client, and our North Star metric as an agency is that EVERY client turns into a case study we are proud of.

Our team is the most important part of NLE. We're a team of passionate, high-performing marketers obsessed with getting client results and growing and developing ourselves.

We invest heavily in our team's training and development, and it's important to us that we can help our team grow & develop into the best version of themselves, both personally and professionally.

About The Role

If it excites you to work with founders who are obsessed with marketing...

You want to impact 10,000,000s of businesses around the world...

You want an arena to test and grow your skills...

You want an opportunity to take email marketing accounts that are doing good... and make them world-class.

You want a role where one day you'll look back and think "Shit... I did my best work there. I'm so proud of what I accomplished."

And get that 'Golden Ticket' case study/experience that will be key to unlocking so many opportunities in the future...

Well, my friend, the NLE Email Account Manager & Strategist position is for you.

Your Responsibilities

• Client Management : Serve as the primary point of contact for assigned clients, building strong relationships and ensuring their needs are met while managing expectations.
• Project Coordination : Project task management/assigning to other team members to execute while managing timelines, following project workflows in ClickUp.
• Basic Retention Strategy : Oversee the profitable growth of retention channels, including but not limited to Klaviyo's pop up, flow, campaign planning and segmentation. You will also own results that entail subscriptions, memberships and other third-party Shopify apps
• Analytics & Reporting : Complete reports with a degree of accuracy.
• Team Collaboration : Work closely with copywriters to ensure emails are written according to your angle, and with technical implementors to ensure everything is built according to spec.
• Planning & Execution : Writing of email flow/campaign briefs, developing monthly account performance reporting, and quarterly planning of roadmaps.
• Problem Solving : Identify business challenges and develop innovative email marketing solutions that drive results.
• Client Relationship Building : Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of NLE and our client businesses.

Qualifications

• Minimum 3+ years of account management, preferably within an email agency
• Experience managing marketing for companies earning in excess of USD$100k per month
• Ecommerce experience is a must, along with the ability to explain strategies to clients
• Knowledge of email marketing is highly favored
• Familiarity with Shopify, Klaviyo a must; Lifetimely/Peel/Northbeam/Triplewhale preferred
• Skilled in ClickUp or relevant project management software
• Basic copywriting skills with a keen eye for detail
• Ability to work in a fast-paced environment, manage multiple projects simultaneously, and meet deadlines
• Excellent verbal and written communication

Deal Breakers

Please don't apply if you tick one or more of these boxes:

• You don't have experience in ecommerce or email/retention marketing
• You dislike client-facing roles or struggle with relationship management
• You feel like project management gives you a headache and can’t keep up with schedules
• You aren't data-driven and analytical in your approach
• You're above getting your hands dirty on execution
• Digital marketing is just your job. That's cool, but we're only looking for obsessed people

Benefits

• Unlimited performance bonus after hitting targets
• 21 days Annual leave & 7 days medical leave
• Yearly allowance for home office supplies
• 100% remote
• Lunch & learns with industry experts
• Opportunities for professional development and advancement within the organization
• Extensive training and development resources

Other Role Details

• Hours : This role will start off as a freelance position with flexible hours, but can lead to a full-time position for the right person after the probationary period.
• Location : We are a 100% remote agency. Our team members are from around the world, and we make sure we have time when the team overlaps.
• Professional Development : We're passionate about growth – personal growth and professional growth alike. When you're part of the NLE team, you'll gain access to a whole library of courses. Want to learn something new? Just ask, and we'll get it for you. In the strategy team, we hold bi-weekly strategy and technical training so you'll always be at the forefront of the industry.
• Report To : You will report to Josh Tay, General Manager and Lead Strategist
• About Your New Team : We only hire A-players. This means you'll only work with some of the best in their respective fields. Everyone is hungry to learn and grow, and committed to getting great client results.

The Hiring Process

Submit your application

Application with video intro

Questionnaire

Interview with Hiring Manager

Assignment

Interview with Co-founder

We will start working on a contract/part-time basis to evaluate if we are a good fit for each other. If both of us enjoy our working relationship, NLE would be more than happy to convert you into a full-time strategist.

If you're the kind who's always hungry for growth, motivated when you achieve stellar results and you're looking for a place where you can have autonomy to experiment, you've come to the right place.

Send us your resume and if there's a good fit, we'll be in touch!

**ALL APPLICANTS ARE REQUIRED TO SUBMIT A BRIEF VIDEO INTRODUCTION.**

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Staffing and Recruiting

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