Customer Service Representative Apprentice

Placements24; Greater London; Hybrid; GBP 12,000 - 16,000; Part time

Benefits offered by this job

Paid training program

Flexible remote working hours

Opportunity for progression

Job summary

Placements24's client is seeking a friendly Customer Service Representative Apprentice to join their remote support team. This apprenticeship provides comprehensive training on delivering exceptional customer service and resolving client inquiries from home.

You will learn to handle inquiries across phone, email, and chat, troubleshoot issues, and document interactions in the CRM system, with the potential to progress to a full-time customer service role.

Qualifications

• Excellent communication and active listening skills.
• Empathetic and patient approach to customer interactions.
• Ability to learn product knowledge and troubleshoot common issues.
• Proficiency with basic computer applications and ability to navigate multiple systems.
• Strong organizational skills and ability to manage multiple tasks.
• A reliable internet connection and a quiet workspace are required for this remote role.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information about products and services, resolving issues efficiently.
• Document customer interactions and feedback accurately in the CRM system.
• Escalate complex issues to senior support staff when necessary.
• Follow communication scripts and guidelines to ensure consistent service quality.
• Contribute to team efforts by sharing insights and suggestions for service improvement.

Skills

Excellent communication

Active listening

Empathetic approach

Learn product knowledge

Troubleshoot issues

Organizational skills

Remote work setup

Basic computer skills

Tools

CRM system

Job description

About the Role

Our client is looking for a friendly and patient Customer Service Representative Apprentice to join their remote support team. This apprenticeship provides comprehensive training on providing exceptional customer service and resolving client inquiries. You will learn to handle customer interactions across multiple channels, troubleshoot issues, and contribute to a positive customer experience, all from the comfort of your home. The ideal candidate is empathetic, a good listener, and eager to build a career in customer support.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information about products and services, resolving issues efficiently.
• Document customer interactions and feedback accurately in the CRM system.
• Escalate complex issues to senior support staff when necessary.
• Follow communication scripts and guidelines to ensure consistent service quality.
• Contribute to team efforts by sharing insights and suggestions for service improvement.

Requirements

• Excellent communication and active listening skills.
• A patient and empathetic approach to customer interactions.
• Ability to learn product knowledge and troubleshoot common issues.
• Proficiency with basic computer applications and ability to navigate multiple systems.
• Strong organizational skills and ability to manage multiple tasks.
• A reliable internet connection and a quiet workspace are required for this remote role.

Benefits

• Paid training program with ongoing support and coaching.
• Opportunity to develop strong customer service and problem-solving skills.
• Exposure to various customer service tools and platforms.
• Flexible remote working hours.
• Potential for advancement to a full-time Customer Service Representative position.