Remote Customer Service Apprentice — Paid Training & Growth

Placements24; Greater London; Hybride; GBP 12 000 - 16 000; Temps partiel

Avantages offerts par ce poste

Paid training program

Flexible remote working hours

Opportunity for progression

Résumé du poste

Placements24's client is seeking a friendly Customer Service Representative Apprentice to join their remote support team. This apprenticeship provides comprehensive training on delivering exceptional customer service and resolving client inquiries from home.

You will learn to handle inquiries across phone, email, and chat, troubleshoot issues, and document interactions in the CRM system, with the potential to progress to a full-time customer service role.

Qualifications

• Excellent communication and active listening skills.
• Empathetic and patient approach to customer interactions.
• Ability to learn product knowledge and troubleshoot common issues.
• Proficiency with basic computer applications and ability to navigate multiple systems.
• Strong organizational skills and ability to manage multiple tasks.
• A reliable internet connection and a quiet workspace are required for this remote role.

Responsabilités

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information about products and services, resolving issues efficiently.
• Document customer interactions and feedback accurately in the CRM system.
• Escalate complex issues to senior support staff when necessary.
• Follow communication scripts and guidelines to ensure consistent service quality.
• Contribute to team efforts by sharing insights and suggestions for service improvement.

Connaissances

Excellent communication

Active listening

Empathetic approach

Learn product knowledge

Troubleshoot issues

Organizational skills

Remote work setup

Basic computer skills

Outils

CRM system

Description du poste

Placements24's client is seeking a friendly Customer Service Representative Apprentice to join their remote support team. This apprenticeship provides comprehensive training on delivering exceptional customer service and resolving client inquiries from home.

You will learn to handle inquiries across phone, email, and chat, troubleshoot issues, and document interactions in the CRM system, with the potential to progress to a full-time customer service role.