Customer Service Administrator - 12 Month Ftc

Halmer Recruit; Aldershot; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

28 days' holiday

Annual Leave Purchase Scheme

Funded training opportunities

Office based in Aldershot

Job summary

Halmer Recruit is seeking a Customer Service Administrator in Aldershot on a 12-month fixed-term contract. The role is office-based with a salary of £28,000 per year.

Immediate availability is preferred and you will support customers through the order process, coordinating with internal teams to ensure timely delivery. The position requires excellent communication, strong organisational skills, and the ability to manage multiple priorities in a busy setting.

Qualifications

• Experience in Customer Service Administration.
• Excellent written and verbal communication required.
• Strong organisational and administrative skills.
• Comfortable working in a fast-paced environment.

Responsibilities

• Build strong relationships with customers and deliver excellent service.
• Manage a high volume of telephone and email enquiries.
• Process customer orders from quotation to delivery.
• Raise and maintain orders using internal systems.
• Prepare and issue quotations.
• Check and issue order confirmations.
• Proactively progress orders, quotations and approvals.

Skills

Communication skills

Organisational skills

Numerical ability

Attention to detail

Customer-focused

Job description

Customer Service Administrator - 12 Month FTC Halmer Recruit England, Hampshire, Aldershot

Customer Service Administrator - 12 Month FTC

Aldershot
£28,000 per annum
12 Month Fixed-Term Contract
Office Based

Due to the nature of this contract, candidates must be immediately available or available to start at short notice.

We are recruiting for a Customer Service Administrator to join a well-established business based in Aldershot on a 12-month fixed-term contract.

This is a busy and varied position that would suit a highly organised individual with previous customer service and administration experience. You will support customers throughout the order process, working closely with internal teams to ensure requirements are delivered accurately and on time.

Key Responsibilities

• Build strong relationships with customers and deliver excellent customer service
• Manage a high volume of telephone and email enquiries
• Process customer orders accurately from quotation through to delivery
• Prepare and issue quotations
• Raise and maintain orders using internal systems
• Check and issue order confirmations
• Proactively progress orders, quotations and approvals
• Keep customers informed throughout the order process
• Liaise with internal departments to ensure deadlines are achieved
• Coordinate with external delivery partners when required
• Resolve customer queries promptly and professionally
• Escalate complaints or recurring issues appropriately
• Maintain accurate customer and order information
• Identify opportunities to provide additional products or services
• Work collaboratively with the wider team

About You

• Immediately available or able to start at short notice
• At least one year's Customer Service Administration experience
• Excellent written and verbal communication skills
• Confident and professional telephone manner
• Strong organisational and administrative skills
• Good numerical ability and comfortable working with quotations
• Excellent attention to detail
• Able to manage multiple priorities and changing deadlines
• Proactive, positive and customer-focused
• Comfortable working within a fast-paced environment
• Able to commute to Aldershot on a daily basis

What's On Offer?

• £28,000 per annum
• 28 days' holiday including bank holidays
• Annual Leave Purchase Scheme
• Funded training opportunities
• Monday-Thursday, 8:30am-5:30pm
• Friday, 8:30am-5:00pm
• Office based in Aldershot