Customer Care Agent (6 Month Fixed Term Contract)

Hbk; Watford; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Hybrid working model

Job summary

HBK is seeking a Customer Care Agent for a 6-month fixed-term contract at the Royston site in the UK. The successful candidate will operate under the Customer Care Manager for LDS business, working in a hybrid model with onsite training in the initial months.

You will handle UK customer inquiries, quotes, orders, and follow-ups while collaborating with global teams and factories. Fluency in English is required; German and/or French are advantageous.

Qualifications

• Experience in sales or service where customer satisfaction was key.
• Proficient in English communication.
• Additional language skills (German/French) are advantageous.
• Proficient with Microsoft Office; CRM experience with Salesforce, Oracle or SAP is a plus.
• Strong teamwork, interpersonal skills, and ability to multitask.

Responsibilities

• Answer incoming calls and requests from UK customers and some Export area.
• Provide pricing information and process orders.
• Follow up on quotes and support cross-department collaboration.
• Pro‑actively contact customers to promote HBK services and enhance satisfaction.
• Maintain administrative tasks to support operational efficiency.
• Support deadlines by coordinating with global locations and factories.
• Assist with miscellaneous tasks to support business objectives.

Skills

Excellent English communication

German and/or French (advantage)

Microsoft Office (Excel/Word/Outlook)

SalesForce CRM experience

Oracle or SAP experience (a plus)

Tools

SalesForce CRM

Oracle

SAP

Microsoft Office Suite

Job description

The position

At HBK, we aim to empower the Innovators! Whether you are a colleague or client, our job is to make your achievements more attainable, innovative and sustainable.

To support our clients in being the best they can be, we rely on a team of first class Customer Care heroes who serve as their go-to contacts whenever support is needed. Whether it's assistance with quotes and orders or handling ad hoc inquiries, the Customer Care team is often the first point of contact—and the face of HBK.

By qualifying, registering, and assigning queries to the most relevant internal departments, our Customer Care professionals play a key role in ensuring our clients feel supported. Thanks to their organizational skills and customer focus, our clients trust that once they've reached out to us, they're in good hands.

We are currently looking for a Customer Care Agent reporting to the Customer Care Manager for LDS business on a 6 month fixed-term contract.

This position is based at our Royston site in the UK and requires fluency in English. The role follows a hybrid working model, however the successful candidate will be expected to be onsite for training during the first couple of months to ensure a successful onboarding experience.

You will be part of a dynamic team that is connected to a larger global organization. You'll interact with customers from various industries and regions, collaborate across borders, and work closely with our factories primarily in the UK.

Primary responsibilities

As Customer Care Agent you will be responsible mainly for UK customers and some Export area:

• Answering incoming calls and requests
• Suppling customers with information
• Informing customers of pricing
• Processing orders
• Following up on quotes
• Pro-active phone calls to promote our services and increase customer satisfaction
• Supporting and collaborating with other departments and worldwide locations to ensure deadlines are met
• Performing general administrative tasks and supporting operational efficiency
• Assisting with miscellaneous tasks as needed to support business objectives

Professional qualifications and personal skills

• Experience from a sales or service function where customer satisfaction has been paramount
• Excellent communication skills in English
• Additional language skills, particularly German and/or French, would be an advantage
• Proficient in Microsoft Office (Excel, Word, Outlook); SalesForce CRM experience as well as Oracle or SAP is a plus
• Strong team and interpersonal skills
• Task-oriented, self-motivated and flexible
• Driven by customer satisfaction
• An energetic personality and the ability to multi-task and handle stressful situations

One company – HBK

HBK (Hottinger, Brüel & Kjær) is a global leader in test and measurement, formed in 2019 through the merger of Brüel & Kjær and HBM. With over 3,000 employees across 80 countries, we deliver advanced solutions that help customers improve product performance and reliability. HBK operates within the Test and Measurement segment of Spectris.