Customer Service Representative

Univar Solutions; Widnes; On-site; GBP 25,000 - 30,000; Full time

Job summary

A global chemical distribution leader is looking for a Customer Service Representative in Widnes for a 12-month maternity cover. In this role, you will be the first point of contact for customers, providing excellent service and support through various communication channels. We seek candidates who are comfortable using Microsoft Office and CRM software, with strong problem-solving and communication skills. Join a diverse team dedicated to making a positive impact on communities while offering competitive pay and benefits.

Benefits

Market-aligned pay

Incentives

Diverse benefits package

Qualifications

• Comfortable using PC and Microsoft Office tools.
• Experience with Customer Relationship Management software, ideally SAP.
• Excellent communication skills, both verbal and written.

Responsibilities

• Build relationships with customers and maintain accounts.
• Provide first-class service through various communication channels.
• Process orders and organize returns efficiently.
• Identify process improvements to enhance customer satisfaction.
• Resolve customer issues quickly and effectively.

Skills

Microsoft Office

Customer Relationship Management software

Problem-solving

Communication

Organizational skills

Resilience

Tools

SAP

Job description

A Place Where People Matter – Growing our People to Grow Our Business

We’re thrilled that you are exploring career opportunities where you can continue to make a positive difference every day to keep our communities healthy, fed, clean and safe.

Customer Service Representative – 12 months Maternity cover

Widnes

Duties

If providing excellent customer service is important to you, and you want to advance your career with a $9 billion leader that can provide you with stability and exciting challenges, whilst supporting your personal growth and career ambitions, we’d love to hear from you.

As a Customer Service Representative, you'll be the first point of contact for our customers. As part of our Customer Service team, you are the face of our business and essential in building loyalty and trust.

Key Responsibilities and Tasks

• Working closely with your Account Manager to build relationships with your dedicated customer base, maintaining and growing customer accounts.
• Providing first class service by talking directly and honestly with our customers and developing a deep understanding of what they need from our business.
• Communicating with our customers mainly on the telephone, but through a variety of different channels; via phone or email and using our CRM tools.
• Processing orders, organising returns, identifying where we can improve our processes or can offer alternative products to satisfy their needs.
• Understanding, prioritising and escalating our customers’ issues and following through to resolution.
• Being the first port of call for our customers ensuring their issues are resolved quickly and efficiently.

We Are Looking For

You are very comfortable using a PC, Microsoft Office and Customer Relationship Management software, ideally SAP. You delight in investigating customer problems, getting to the root cause and putting them right. You are friendly, organised and resilient.

Univar Solutions is a leading, global distributor of chemicals and ingredients essential to the safety, health, and wellbeing of our daily lives - from life‑saving medicines and vitamins to hand sanitizers and industrial materials used for cleaning, construction, and more. Our global team of more than 9,500 employees support our vision to redefine distribution and be the most valued chemical and ingredient distributor on the planet!

We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees’ physical, emotional, and financial wellbeing.

Univar Solutions supports sustainable solutions for the world around us so that we can do our part to help keep our communities healthy, fed, clean, and safe!

We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges and respects the unique experiences, perspectives, and expertise of every employee. Through our dedicated Employee Resource Networks, we provide the development and growth opportunities to empower us to redefine our industry while making a difference in our communities.

Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.