Customer Service Representative

First Home Improvements; West of England; On-site; GBP 20,000 - 30,000; Full time

Job summary

First Home Improvements is seeking a motivated Customer Service Representative to join our expanding team. This is a FULL TIME role, with full training provided; prior experience is not required but welcome.

You will engage with customers face to face, promote services, book appointments and respond to queries to improve customer care. The role involves handling admin tasks and contributing to a supportive, growth‑oriented environment where your contributions are valued.

Qualifications

• No experience required; full training provided.
• Well-mannered and professional communication.
• Individually motivated.
• Ability to work at a fast pace.

Responsibilities

• Communicating face to face to deliver a funding allowance to help update their properties
• Communicating face to face
• Engaging with existing customers
• Promoting the company's services and extras
• Booking appointments for our services and filing reports of every customer
• Dealing with questions and queries in order to continuously improve customer care
• Arranging and booking in service calls if required

Skills

Face to face communication

Customer service

Telephone etiquette

Job description

Customer Service Representative - FULL TIME

Due to expansion we are looking for motivated individuals to join our successful Customer Service team, within a well established company. Our ideal candidate would be an individual that has some experience in customer service or marketing. However we do provide full training so experience is not necessary but an advantage.

Responsibilities of the role

• Communicating either face to face to deliver a funding allowance to help update their properties
• Communicating face to face
• Engaging with existing customers
• Promoting the company's services and extras
• Booking appointments for our services and filing reports of every customer
• Dealing with questions and queries in order to continuously improve customer care
• Arranging and booking in service calls if required

Skills And Qualifications

• No experience needed, full training provided
• Well mannered and professional telecommunication or face to face skills
• Individually motivated
• Ability to work at a fast pace

Is the routine in your admin, retail, or warehouse operative position getting tedious? Is support work not fast paced enough for you? If the days in your delivery driver role are blurring together, this is the job for you.

Join our team and discover a fulfilling career where you can make a real impact. We offer a supportive environment, a number of growth opportunities, and a chance to be part of a community that values your contributions. Step into a role where you can truly thrive. Your new career starts here!

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