Customer Service Representative

First Home Improvements; England; On-site; GBP 18,000 - 26,000; Full time

Job summary

First Home Improvements is hiring a Customer Service Representative to join our expanding team in the United Kingdom. This full-time role trains you fully and values friendly, proactive individuals who can engage with customers both in person and over the phone.

You will promote our services, book appointments, and help maintain high standards of customer care by answering questions and coordinating service calls as needed. A supportive environment and clear growth opportunities await.

Qualifications

• No experience required; full training provided.
• Nice to have polished communication skills for in-person interactions.
• Self-motivated with the ability to work quickly and accurately.

Responsibilities

• Communicate face-to-face or telephonically to understand customer needs.
• Promote the company's services and extras to customers.
• Book appointments and file reports of every customer interaction.
• Answer questions to continuously improve customer care.
• Arrange and book service calls when required.

Skills

No experience needed

Face-to-face skills

Motivated

Fast-paced

Job description

Customer Service Representative - FULL TIME

Due to expansion we are looking for motivated individuals to join our successful Customer Service team, within a well established company. Our ideal candidate would be an individual that has some experience in customer service or marketing. However we do provide full training so experience is not necessary but an advantage.

Responsibilities

• Communicating either face to face to deliver a funding allowance to help update their properties
• Communicating face to face
• Engaging with existing customers
• Promoting the company's services and extras
• Booking appointments for our services and filing reports of every customer
• Dealing with questions and queries in order to continuously improve customer care
• Arranging and booking in service calls if required

Skills And Qualifications

• No experience needed, full training provided
• Well mannered and professional telecommunication or face to face skills
• Individually motivated
• Ability to work at a fast pace

Is the routine in your admin, retail, or warehouse operative position getting tedious? Is support work not fast paced enough for you? If the days in your delivery driver role are blurring together, this is the job for you.

Join our team and discover a fulfilling career where you can make a real impact. We offer a supportive environment, a number of growth opportunities, and a chance to be part of a community that values your contributions. Step into a role where you can truly thrive. Your new career starts here!

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