Customer Service Representative

First Home Improvements; Eastleigh; On-site; GBP 18,000 - 23,000; Full time

Job summary

First Home Improvements is seeking a Customer Service Representative for a full-time role in the United Kingdom. We provide full training, and experience isn’t required, just enthusiasm and a professional approach.

You’ll meet customers face-to-face to explain services, promote add-ons, book appointments, and file reports. You’ll engage with existing customers, respond to questions, and help continually improve our customer care, ensuring a positive experience for every client.

Qualifications

• No prior experience required; full training provided.
• Excellent communication skills, both face-to-face and by phone.
• Professional and well-mannered demeanor.
• Self-motivated with the ability to work at pace.

Responsibilities

• Interact with customers face-to-face to explain services and promotions.
• Engage with existing customers and address inquiries.
• Promote the company's services and extras.
• Book appointments and file customer reports for each interaction.
• Answer questions to continuously improve customer care.
• Arrange and book service calls when required.

Skills

Face-to-face communication

Customer service

Professional demeanour

Motivated

Fast-paced work

Job description

Customer Service Representative - FULL TIME

Due to expansion we are looking for motivated individuals to join our successful Customer Service team, within a well established company. Our ideal candidate would be an individual that has some experience in customer service or marketing. However we do provide full training so experience is not necessary but an advantage.

Responsibilities of the role

• Communicating either face to face to deliver a funding allowance to help update their properties
• Communicating face to face
• Engaging with existing customers
• Promoting the company's services and extras
• Booking appointments for our services and filing reports of every customer
• Dealing with questions and queries in order to continuously improve customer care
• Arranging and booking in service calls if required

Skills And Qualifications

• No experience needed, full training provided
• Well mannered and professional telecommunication or face to face skills
• Individually motivated
• Ability to work at a fast pace

Is the routine in your admin, retail, or warehouse operative position getting tedious? Is support work not fast paced enough for you? If the days in your delivery driver role are blurring together, this is the job for you.

Join our team and discover a fulfilling career where you can make a real impact. We offer a supportive environment, a number of growth opportunities, and a chance to be part of a community that values your contributions. Step into a role where you can truly thrive. Your new career starts here!

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