Customer Service Representative

First Home Improvements; Portsmouth; On-site; GBP 18,000 - 24,000; Full time

Job summary

First Home Improvements in Portsmouth, United Kingdom, is hiring a Customer Service Representative on a full-time basis. No previous experience required as full training is provided; all you need is a friendly, professional demeanor and a can-do attitude.

You will greet customers face-to-face or by phone, promote services, book appointments, and help resolve questions to improve customer care. The role offers a supportive team environment with opportunities for progression.

Qualifications

• No prior experience required; full training provided.
• Strong telecommunication or face-to-face communication skills.
• Individually motivated and able to work at a fast pace.

Responsibilities

• Communicate with customers face-to-face or by phone to deliver information and promote services.
• Engage with existing customers and promote the company's services and extras.
• Book appointments for services and file reports of every customer interaction.
• Handle questions to improve customer care and service quality.
• Arrange and book service calls when required.

Skills

No experience required

Professional communication

Self-motivated

Fast-paced

Job description

Customer Service Representative - FULL TIME

Due to expansion we are looking for motivated individuals to join our successful Customer Service team, within a well established company. Our ideal candidate would be an individual that has some experience in customer service or marketing. However we do provide full training so experience is not necessary but an advantage.

Responsibilities of the role

• Communicating either face to face to deliver a funding allowance to help update their properties
• Communicating face to face
• Engaging with existing customers
• Promoting the company's services and extras
• Booking appointments for our services and filing reports of every customer
• Dealing with questions and queries in order to continuously improve customer care
• Arranging and booking in service calls if required

Skills And Qualifications

• No experience needed, full training provided
• Well mannered and professional telecommunication or face to face skills
• Individually motivated
• Ability to work at a fast pace

Is the routine in your admin, retail, or warehouse operative position getting tedious? Is support work not fast paced enough for you? If the days in your delivery driver role are blurring together, this is the job for you.

Join our team and discover a fulfilling career where you can make a real impact. We offer a supportive environment, a number of growth opportunities, and a chance to be part of a community that values your contributions. Step into a role where you can truly thrive. Your new career starts here!

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