Customer Service Representative

MAGMAS; Cheltenham; On-site; GBP 21,000 - 32,000; Full time

Job summary

MAGMAS is seeking a proactive customer service and sales administration assistant in an office-based role in the United Kingdom. You will maintain CRM records, handle quotes, process orders, and support the sales team to ensure accurate data and timely responses.

Ideal candidates have strong communication, excellent organisation, and comfortable working in a fast-paced environment. You will liaise with internal teams and customers to deliver high-quality service.

Qualifications

• Proven experience in a customer service or similar role.
• Strong communication and interpersonal skills.
• Proficiency in CRM systems and Microsoft Office, particularly Excel.
• Excellent organisation and attention to detail.
• Ability to manage time effectively and prioritize workload.
• A proactive and problem-solving mindset.
• Ability to work both independently and as part of a team.

Responsibilities

• Maintaining and updating customer sales records within the CRM system
• Following up on outstanding quotes and supporting timely responses to enquiries
• Processing customer orders and assisting with sales administration tasks
• Managing inbound customer queries via phone, email, and chat
• Providing a high level of customer service and resolving issues efficiently
• Working closely with the sales team to ensure data accuracy and consistency
• Keeping tasks organised with a strong focus on accuracy and detail

Skills

Customer service

Communication skills

Interpersonal skills

Attention to detail

Time management

Proactive mindset

Teamwork

Tools

CRM systems

Microsoft Office

Excel

Job description

• Opportunity to join a collaborative and supportive team environment
• Varied role combining customer service and sales administration
• Develop your skills across CRM systems, sales processes, and customer engagement

What’s in it for you?

• Opportunity to join a collaborative and supportive team environment
• Varied role combining customer service and sales administration
• Develop your skills across CRM systems, sales processes, and customer engagement

Must have’s

• Proven experience in a customer service or similar role
• Strong communication and interpersonal skills
• Proficiency in CRM systems and Microsoft Office, particularly Excel
• Excellent organisation and attention to detail
• Ability to manage time effectively and prioritize workload
• A proactive and problem-solving mindset
• Ability to work both independently and as part of a team

Nice to have’s

• Previous experience supporting a sales team or working in a sales environment
• Experience processing orders or handling quotes

So, what will you be doing?

• Maintaining and updating customer sales records within the CRM system
• Following up on outstanding quotes and supporting timely responses to enquiries
• Processing customer orders and assisting with sales administration tasks
• Managing inbound customer queries via phone, email, and chat
• Providing a high level of customer service and resolving issues efficiently
• Working closely with the sales team to ensure data accuracy and consistency
• Keeping tasks organised with a strong focus on accuracy and detail

Helpful extras

• Comfortable working in a fast-paced, office-based environment
• Confident liaising with internal teams and external customers

Our mission of ‘Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion. We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it’s successful.