Customer Service Representative

Tate; Shrewsbury; On-site; GBP 29,000 - 33,000; Full time

Benefits offered by this job

Accredited training programme

Competitive pay

Supportive team environment

Modern dress culture

Financial services experience

Job summary

Tate in Telford is seeking enthusiastic, customer-focused individuals to join a busy financial services team. You will handle a high volume of inbound and outbound calls, assisting customers with policy servicing and annuity enquiries, and delivering a friendly, solution-oriented service.

The role includes a structured 3 week accredited training programme, ongoing development, and a supportive team environment.

Qualifications

• Excellent communication and customer service skills.
• Confident on the phone with customers throughout the day.
• Experience in customer service, administration or a contact centre.
• Strong attention to detail and accuracy.
• Positive, resilient and professional approach.

Responsibilities

• Manage a high volume of inbound and outbound customer calls.
• Support customers with policy servicing and annuity enquiries.
• Deliver a professional, friendly and solution-focused customer experience.
• Process customer requests and update records accurately.
• Complete administration tasks linked to customer interactions.
• Maintain high standards of accuracy and compliance.

Skills

Excellent communication

Customer service

Phone presence

Attention to detail

Resilience

Multitasking

Job description

Location: Telford (Onsite 5 Days Per Week)

Contract: 12 Month Temporary Contract - ASAP start

Hours: Full Time, Monday to Friday, shifts between 8:30am and 5:30pm

Pay Rate: £14.22 per hour

Do you thrive on helping people and delivering outstanding customer service? Are you confident building rapport over the phone and providing support when customers need it most?

We're looking for enthusiastic and customer-focused individuals to join a well-established financial services organisation in Telford. This is an excellent opportunity to join a busy, supportive team where you'll play a key role in helping customers with their annuity and policy servicing enquiries.

This is a highly customer-focused role, with most of your day spent speaking to customers, so we're looking for people who genuinely enjoy telephone-based customer service and are passionate about creating positive customer experiences.

The Role

• Managing a high volume of inbound and outbound customer calls
• Supporting customers with policy servicing and annuity enquiries
• Delivering a professional, friendly and solution-focused customer experience
• Processing customer requests and updating records accurately
• Completing administration tasks linked to customer interactions
• Maintaining high standards of accuracy and compliance at all times

What We're Looking For

• Excellent communication and customer service skills
• Confidence speaking with customers on the phone throughout the day
• Previous experience in customer service, administration or a contact centre environment
• Strong attention to detail and accuracy
• A positive, resilient and professional approach
• The ability to remain calm and focused while managing multiple enquiries

Training & Development

We want you to succeed from day one. You'll receive a structured 3 week accredited training programme, giving you the knowledge, tools and confidence needed to excel in the role.

What's On Offer

• Competitive pay rate of £14.22 per hour
• Accredited training programme
• Valuable experience within a respected financial services organisation
• Supportive and collaborative team environment
• Modern Dress for Your Day culture
• Opportunity to develop customer service and financial services experience

If you're passionate about helping customers, enjoy working in a fast-paced environment and are looking for your next customer service opportunity, we'd love to hear from you.

Equal Opportunities

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.