Customer Service Consultant

Dev; Glasgow; Hybrid; GBP 22,800 - 24,000; Full time

Benefits offered by this job

Refer A Friend scheme

28 days’ holiday

Employee Assistance Programme

Career progression opportunities

Life Assurance Cover

Job summary

A leading customer service provider is looking for a Customer Service Specialist to support their Lloyds Banking Division. This hybrid role offers flexibility, with initial on-site training in Glasgow. Responsibilities include answering customer inquiries, problem-solving, and ensuring service excellence. Candidates should have a professional telephone manner and the ability to deliver empathetic support. The position offers competitive benefits, including a performance-based salary, flexible hours, and career growth opportunities.

Qualifications

• Professional and courteous telephone manner required.
• Ability to provide excellent customer service.
• Confident in addressing and resolving customer issues.

Responsibilities

• Answer inbound calls with enthusiasm to assist customers.
• Support customers with banking inquiries and issues.
• Ensure customer complaints are addressed and resolved.

Skills

Telephone manner

Service delivery

Empathy

Problem solving

Attention to detail

Job description

Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following communities do not hesitate to register, even if you feel that this particular opportunity is not the right fit for you.

Company Name: Colten Care

Job Description

Teleperformance ranked 25 in the Fortune World's Best WorkplacesTM in 2021! Each Interaction Matters

CUSTOMER SERVICE SPECIALIST – HYBRID/AT-HOME WORKING

Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. TP is also ranked 25th in the Fortune World Best WorkplacesTM.

We have a fantasticopportunity for inbound customer service specialist for our Lloyds Banking Division campaign – please feel free to get in touch (see below details).

Email - [e-mail]

Tel - 0800 100 180

Here is all you need to know…

• Start Date: Open Opportunities throughout Jan/Feb/Mar
• Salary: £22,800 - £11 p/h (with potential to earn over £24,000 with our earning schemes)
• Job Type: Full Time - Permanent
• Working Hours: 40 hours per week (including training)
  • Training hours 09:00am – 17:30pm Monday – Friday
  • Operational hrs after training - Fully flex 08.00 - 20.00 Mon - Sun
  • We can offer flexible shifts with options for a 4-day working week to support a positive working life balance
• Training: 2 weeks based in Glasgow, City Park.
• Joining the team: First 3-months working on-site in Glasgow with supported travel costs then opportunity to choose on-site or at-home working whichever suits you best

Here are our key benefits…

• Earn up to £1,200 with our high reward ‘Refer A Friend’ scheme
• Initial 3 months working on-site in Bristol (support travel costs) then opportunity to choose on-site or at-home working whichever suits you best
• 28 days’ holiday (including bank holidays), increasing to 30 days after 1-year service
• 24/7 Employee Assistance Programme – including GP support and mental-health wellbeing counselling
• Fantastic opportunity for those interested in progressing a career in finance
• Genuine career progression opportunities through our supported internal development programmes
• Length of Service and monthly recognition awards
• Life Assurance Cover
• Energy, Insurance and Broadband support through our Perks at Work Platform
• Up to 15% off major retailers & supermarkets including M&S, Sainsbury, Argos, Curry’s, John Lewis, IKEA, B&Q, Morrison, Tesco and Asda
• Up to 40% off Cinema tickets including Odeon, VUE and Cineworld
• Up to 10% off mobile products including Apple and Samsung
• Exclusive TP offers for Mobile Phone contracts with EE and Vodafone

Who we are looking for…

• A professional, polite and courteous telephone manner
• Ability to deliver excellent service with outgoing nature
• A good listener who can convey empathy, patience and understanding
• Confident and proactive to deal with difficult situations and conversations
• Confident in having customer conversations
• High levels of accuracy and attention to detail
• Self‑motivated and able to affectively problem solve
• Interpersonal skills
• Be driven to work towards achievable targets

What will my role involve…?

• Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact
• Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
• Helping customers that may be going through financial difficulty and debit card support
• Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services
• Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers
• Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
• Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
• Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management

If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.