Customer Service Specialist - Onsite 12-Month Contract

Tate; Shrewsbury; On-site; GBP 29,000 - 33,000; Full time

Benefits offered by this job

Accredited training programme

Competitive pay

Supportive team environment

Modern dress culture

Financial services experience

Job summary

Tate in Telford is seeking enthusiastic, customer-focused individuals to join a busy financial services team. You will handle a high volume of inbound and outbound calls, assisting customers with policy servicing and annuity enquiries, and delivering a friendly, solution-oriented service.

The role includes a structured 3 week accredited training programme, ongoing development, and a supportive team environment.

Qualifications

• Excellent communication and customer service skills.
• Confident on the phone with customers throughout the day.
• Experience in customer service, administration or a contact centre.
• Strong attention to detail and accuracy.
• Positive, resilient and professional approach.

Responsibilities

• Manage a high volume of inbound and outbound customer calls.
• Support customers with policy servicing and annuity enquiries.
• Deliver a professional, friendly and solution-focused customer experience.
• Process customer requests and update records accurately.
• Complete administration tasks linked to customer interactions.
• Maintain high standards of accuracy and compliance.

Skills

Excellent communication

Customer service

Phone presence

Attention to detail

Resilience

Multitasking

Job description

Tate in Telford is seeking enthusiastic, customer-focused individuals to join a busy financial services team. You will handle a high volume of inbound and outbound calls, assisting customers with policy servicing and annuity enquiries, and delivering a friendly, solution-oriented service.

The role includes a structured 3 week accredited training programme, ongoing development, and a supportive team environment.