Customer Service Representative

Quanex; Newton Aycliffe; On-site; GBP 22,000 - 28,000; Full time

Job summary

Quanex seeks a Customer Service Representative to provide timely internal support to customers, helping achieve service, profit and growth objectives for the company.

The role requires strong communication skills and the ability to work across multiple systems in a multi-site environment. You will proactively manage orders, coordinate schedules, and prepare quotations while contributing to SOX compliance and forecast activities.

Qualifications

• Proven track record in a customer service role.
• Strong verbal and written communication skills.
• Proficient with standard office software and data entry processes.

Responsibilities

• Supplies timely information to customers and others concerning status of orders, deliveries, lead times and freight coordination.
• Proactively contacts customers to arrange changes in manufacturing and shipping schedules.
• Clearly communicates reasons for changes in the schedule and updates customers as needed.
• Supports order entry by providing written customer and resolving customer order concerns regarding quantities, schedules, specifications, part numbers, expedited orders.
• Create customer quotations based on pricing logic provided by the Company’s marketing personnel.
• Assist, as needed, with the Company’s SOX compliance process.
• Gather pertinent information from customers regarding non-conforming products and communicate with appropriate internal personnel to resolve the issue.
• Assist the sales team in developing sales forecasts (running reports, etc.)
• Coordinates and communicates sales/customer service plans and activities with other personnel, as appropriate, to ensure a coordinated work effort and “team” approach.

Skills

Customer service

Communication (verbal & written)

Multisite coordination

Tools

Microsoft Word

Microsoft Excel

Job description

Summary

The Customer Service Representative is responsible for internally providing timely support for customers in a manner that will ensure the achievement of service, profit and growth objectives for the Company.

The Customer Service Representative is responsible for internally providing timely support for customers in a manner that will ensure the achievement of service, profit and growth objectives for the Company.

What’s attractive about the Customer Service Representative position?

• Ability to work in an efficient, self-directed manner to provide timely responses to customers.
• Includes the ability to utilise multiple computer systems, (The company is multi-site with multiple S platforms) to perform job duties.

What Success Looks Like

• Supplies timely information to customers and others concerning the status of orders, deliveries, lead times and freight coordination.
• Proactively contacts customers to arrange changes in manufacturing and shipping schedules.
• Clearly communicates reasons for changes in the schedule and updates customers as needed.
• Supports order entry by providing written customer and resolving customer order concerns regarding quantities, schedules, specifications, part numbers, expedited orders.
• Create customer quotations based on pricing logic provided by the Company’s marketing personnel
• Assist, as needed, with the Company’s Sarbanes-Oxley (SOX) compliance process.
• Gather pertinent information from customers regarding non-conforming products and communicate with appropriate internal personnel to resolve the issue.
• Assist the sales team in developing sales forecasts (running reports, etc.)
• Coordinates and communicates sales/customer service plans and activities with other personnel, as appropriate, to ensure a coordinated work effort and “team” approach.

What You Bring

• Proven track record in a customer service role.
• Strong verbal and written communication skills.
• Proficient in Microsoft Word and Microsoft Excel.

Please note: This position is a FTC for 12 months.