Customer Service Representative

Hollybank Trustees Ltd; Newton Aycliffe; On-site; GBP 21,000 - 26,000; Full time

Job summary

Hollybank Trustees Ltd in Newton Aycliffe is seeking a Customer Service Representative to provide timely order support across multiple systems, ensuring on-time deliveries and accurate information for customers.

You will handle inquiries, coordinate schedules, prepare quotations, and assist SOX compliance as needed. Strong communication and proficiency in Word and Excel are essential.

Qualifications

• Proven track record in customer service roles.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Word and Microsoft Excel.

Responsibilities

• Supplies timely information to customers concerning order status, deliveries, lead times and freight coordination.
• Proactively contacts customers to arrange changes in manufacturing and shipping schedules.
• Clearly communicates reasons for changes in the schedule and updates customers as needed.
• Supports order entry by providing written customer and resolving order concerns regarding quantities, schedules, specifications, part numbers, expedited orders.
• Create customer quotations based on pricing logic provided by the Company’s marketing personnel.
• Assist with the Company’s Sarbanes-Oxley (SOX) compliance process as needed.
• Gather pertinent information from customers regarding non-conforming products and communicate with internal personnel to resolve issues.
• Assist the sales team in developing sales forecasts (running reports, etc.).
• Coordinate and communicate sales/customer service plans with other personnel to ensure a coordinated team approach.

Skills

Customer service

Verbal communication

Written communication

Tools

Microsoft Word

Microsoft Excel

Job description

Location: On site / Newton Aycliffe, UK
job type: Fixed term / Full-time
Sector and subsector: Sales | Customer Service
Salary: Competitive salary

Summary

The Customer Service Representative is responsible for internally providing timely support for customers in a manner that will ensure the achievement of service, profit and growth objectives for the Company.

What’s attractive about the Customer Service Representative position?

• Ability to work in an efficient, self-directed manner to provide timely responses to customers.
• Includes the ability to utilise multiple computer systems, (The company is multi-site with multipleS platforms) to perform job duties.

What Success Looks Like:

• Supplies timely information to customers and others concerning the status of orders, deliveries, lead times and freight coordination.
• Proactively contacts customers to arrange changes in manufacturing and shipping schedules.
• Clearly communicates reasons for changes in the schedule and updates customers as needed.
• Supports order entry by providing written customer and resolving customer order concerns regarding quantities, schedules, specifications, part numbers, expedited orders.
• Create customer quotations based on pricing logic provided by the Company’s marketing personnel
• Assist, as needed, with the Company’s Sarbanes-Oxley (SOX) compliance process.
• Gather pertinent information from customers regarding non-conforming products and communicate with appropriate internal personnel to resolve the issue.
• Assist the sales team in developing sales forecasts (running reports, etc.)
• Coordinates and communicates sales/customer service plans and activities with other personnel, as appropriate, to ensure a coordinated work effort and "team" approach.

What You Bring:

• Proven track record in a customer service role.
• Strong verbal and written communication skills.
• Proficient in Microsoft Word and Microsoft Excel.