Customer Service Representative

Ambitions Personnel; Blidworth CP; Presencial; GBP 22.000 - 26.000; Jornada completa

Descripción de la vacante

Ambitions Personnel is recruiting for a Temp-Perm Customer Experience Representative in Blidworth, with an immediate start. You will be a key contact for customers, handling inquiries from first contact to resolution, and coordinating with engineers and OEMs to resolve issues.

The role focuses on delivering outstanding service, managing priorities to meet SLAs, and maintaining up-to-date records in Salesforce. A proactive, organised communicator will thrive in this fast-paced environment.

Formación

• Previous experience in customer service or handling customer enquiries and complaints.
• Excellent written and verbal communication skills with confidence to liaise with customers and engineers daily.
• Strong organisational skills and ability to manage competing priorities in a fast-paced environment.

Responsabilidades

• Delivering exceptional customer service by managing calls, emails, and enquiries from initial contact through to resolution.
• Managing priorities effectively, ensuring requests are handled within SLAs and deadlines.
• Preparing and following up on quotations, keeping customers informed.
• Keeping customers updated on job progress, quotations, and changes or delays.
• Liaising with manufacturers (OEMs) to obtain warranty approvals and support issue resolution.
• Maintaining accurate records in Salesforce.
• Handling escalations professionally and involving management when needed.
• Working collaboratively with engineers, colleagues and managers to keep operations smooth.
• Taking a proactive approach to workload and process improvements.

Conocimientos

Customer service

Communication

Organisational skills

Problem solving

Teamwork

Herramientas

Microsoft Office (Outlook, Excel, Word)

Salesforce

Descripción del empleo

We're Recruiting for a: Temp- Perm Customer Experience Representative- Immediate Start Available

Are you passionate about delivering outstanding customer service? Join our team and make a difference!

We’re looking for a proactive, organised, and customer-focused Customer Experience Representative to join our growing team. If you’re a confident communicator who enjoys building relationships, solving problems, and working in a fast-paced environment, this could be the perfect opportunity for you!

In this role, you’ll be a key point of contact for our customers, working closely with engineers, managers, and equipment manufacturers to ensure every enquiry is handled professionally, efficiently, and with a customer-first approach.

What You'll Be Doing

• Delivering exceptional customer service by managing customer calls, emails, and enquiries from initial contact through to resolution.
• Managing priorities effectively, ensuring requests are handled within agreed service level agreements (SLAs) and contractual deadlines.
• Preparing and following up on quotations, keeping customers informed and ensuring nothing gets missed.
• Keeping customers updated on job progress, outstanding quotations, and any changes or delays.
• Liaising with manufacturers (OEMs) to obtain warranty approvals and support the resolution of customer issues.
• Maintaining accurate records by updating customer information, job details, and relevant documentation within Salesforce.
• Handling escalations professionally, finding fair and effective solutions while knowing when to involve management.
• Working collaboratively with engineers, colleagues, and managers to keep everything running smoothly.
• Taking a proactive approach to managing your workload, anticipating potential issues, and identifying opportunities to improve the customer experience.

What We're Looking For

We're looking for someone who takes pride in providing excellent service and thrives on making customers feel valued and supported.

You'll ideally have:

• Previous experience in customer service, customer support, or handling customer enquiries and complaints.
• Excellent written and verbal communication skills, with the confidence to liaise with customers and engineers daily.
• Strong organisational skills and the ability to manage competing priorities in a fast-paced environment.
• A keen eye for detail and the ability to remain calm and professional under pressure.
• Good working knowledge of Microsoft Office, particularly Outlook, Excel, and Word.
• Experience using Salesforce or a similar CRM system (desirable).
• A proactive, positive attitude and the ability to learn new systems and processes quickly.

Don't have experience with Salesforce? No problem! Experience with a similar system is beneficial, but a willingness to learn and the right attitude are just as important.

Why Join Us?

This is an opportunity to become part of a team where customer satisfaction, teamwork, and effective communication are at the heart of everything we do.

You'll play an important role in building strong customer relationships, supporting our engineers, and ensuring customers receive the reliable, professional service they deserve.

Ready to Take the Next Step?

If you're organised, solution-focused, and passionate about delivering a great customer experience, we'd love to hear from you!