Customer Service Representative

Kennametal; Newport; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading industrial technology company in Newport is seeking a Customer Service Representative to manage sales office functions and maintain effective communication with the sales team and customers. The ideal candidate will have experience in a customer-facing role, strong knowledge of MS Office, and familiarity with order processing. Benefits include 25 days holiday, health plan, and pension contributions.

Benefits

25 days holiday per annum

Health cash plan

Private medical insurance

4% Pension contribution

Death in service cover

Company sick pay of up to 5 weeks per year

Qualifications

• Experience of working in an office environment in a customer-facing role.
• Experience of order processing.
• Knowledge and understanding of export procedures, shipping and transport documentation preferred.

Responsibilities

• Preparing quotations and liaising with Machine Shop for lead times.
• Shipping and invoicing all orders ensuring correct documentation.
• Maintaining accurate paperwork and electronic files of orders.

Skills

Typing

Data Entry

Customer Service

Basic Math

Computer Skills

Windows

Banking

Upselling

Pricing

Sanitation

Cash Handling

Stocking

Tools

MS Word

Outlook

Excel

SAP

Job description

With over 80 years as an industrial technology leader Kennametal Inc. delivers productivity to customers through materials science tooling and wear‑resistant solutions. Customers across aerospace, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency. Every day approximately 10,000 employees are helping customers in more than 60 countries stay competitive. Kennametal generated nearly $2.4 billion in revenues in fiscal 2019. Learn more at @Kennametal : Twitter Instagram Facebook LinkedIn and YouTube.

Customer Service Representative

Kennametal in Newport is currently recruiting a Customer Service Representative. The purpose of the role is to undertake all sales office administrative functions and maintain effective communications with the sales team, customers, other Kennametal sites and agents.

Duties to include but not limited to :

• Preparing quotations
• Liaising with Machine Shop for lead times and cost information
• Raising production orders
• Shipping and invoicing all orders ensuring that the correct documentation is in place
• Preparing BOMs, routings, cost roll‑ups and work files
• Liaising with customers, agents and production departments to ensure that all orders are shipped to the agreed production schedule and ensuring that all parties are kept informed in cases where schedules are changed
• Maintaining accurate and up to date paperwork and electronic files of all orders and deliveries, including freight costs, ensuring each delivery can be traced back to the original order
• Maintaining accurate and up to date paperwork and electronic files of all imports and exports
• Maintaining customer files and records
• Acting as a key point of contact between the Sales team and Machine Shop
• Managing inter‑plant replenishment and the washed boats process
• General reception and administration duties

Requirements :

• Experience of working in an office environment in a customer‑facing role
• Experience of order processing
• Strong working knowledge of MS Word, Outlook and Excel
• Knowledge and understanding of export procedures, shipping and transport documentation preferred
• Working knowledge of SAP

Hours of Work and Benefits :

• 37.5 hours per week worked on a flexible basis
• 25 days holiday per annum plus statutory and bank holidays
• Health cash plan
• Private medical insurance
• 4% Pension contribution
• Death in service cover
• Company sick pay of up to 5 weeks per year

As part of our core values Kennametal is committed to providing an inclusive and welcoming environment for all people. We are an Equal Opportunity employer.

Required Experience :

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type: Full-Time

Experience: years

Vacancy: 1