CUSTOMER SERVICE REPRESENTATIVE

LATAM Airlines; London; On-site; GBP 24,000 - 30,000; Full time

Job summary

LATAM Airlines is seeking a Customer Service Representative to join their Operations team at London Heathrow. This full-time role involves ensuring exceptional customer service while contributing to airport operations and effectively communicating with clients. Candidates must be fluent in English and either Spanish or Portuguese, possess strong interpersonal skills, and be able to manage tasks in a dynamic environment.

Benefits

Ticket benefits for travel

Career development options

Wellness Program with discounts

Qualifications

• GCSE level or equivalent education.
• Fluency in English and either Spanish or Portuguese is essential.
• Good interpersonal and communication skills.

Responsibilities

• Support various operational areas such as check-in and baggage assistance.
• Provide excellent customer service and communicate delays.
• Prioritize clients with special needs.

Skills

Communication

Interpersonal Skills

Customer Service

Teamwork

Initiative

Task Management

Fluency in English

Fluency in Spanish

Education

GCSE level or equivalent

Tools

Microsoft Office Suite

Job description

At LATAM Airlines we take care that dreams reach their destination. Do you want to work for this purpose?

We are looking for our next CUSTOMER SERVICE REPRESENTATIVE, for the Operations team in London Heathrow, UK. The aim of this role is to assist all areas of the Airport operational activities providing great customer service to our clients whilst supporting the achievement of Operational KPIs.

What would be your main challenges?

• Support areas of our operation including check in, baggage, ticket desk, flight dispatch, etc.
• To provide excellent customer service skills at all times.
• To observe the mission, vision and company values and to follow the company's, procedures and processes when serving customers.
• Communicate any delays to our customers as require.
• Prioritize clients with Special needs.

What do you need to be our next Customer Services Representative?

• Educated to GCSE level or equivalent
• Good interpersonal and communication skills.
• Ability to work on their own initiative whilst being strong team player.
• Effectively manage multiple tasks in a fast pace, dynamic work environment with minimum supervision.
• Fluency in English and either Spanish or Portuguese is essential.
• Intermediate knowledge of Microsoft office suite.

What will you find when you are part of LATAM?

• You will be part of an attractive, global and multicultural industry.
• You will be able to know the world with our ticket benefits, Staff Travel.
• You will integrate into a dynamic environment, with constant changes and challenges.
• You will have wide and multiple career development options.
• Wellness Program that includes a Discount Club with different suppliers, with special prices for LATAM workers on various products and services, in different parts of the world.

Where and how will you work?

• Work Place: Heathrow Terminal 3, London UK
• Contract type: short term contract (1 year)
• Hour : Full time

REMEMBER:

• If you have a disability, please indicate if you need any accommodations for the interview.
• Remember to create your profile using only your personal email; avoid using corporate or university emails.
• At LATAM, we NEVER request money or deposits to participate in our selection processes.

Are you ready to join the team?️

Apply now!