French Speaking Customer Service Representative

Sitel Group; Stratford-upon-Avon; Remote; GBP 27,000; Full time

Job summary

Foundever is seeking a French Speaking Customer Service Representative to join our fully remote team. This role involves helping customers resolve their queries through various channels, with an emphasis on strong communication and problem-solving skills. We value growth and provide support for our employees to thrive.

Benefits

Lifestyle Benefits programme with discounts

Weekly coaching sessions

Career growth opportunities

Responsibilities

• Assist customers in resolving queries via voice, email, or chat.
• Utilize training and creativity to deliver effective solutions.

Skills

Good communication skills

Active listening skills

Problem-solving skills

Empathy

Patience

Adaptability

Positive attitude

Strong teamwork skills

Job description

About Us

At Foundever, we're not just offering a job; we're offering a pathway to growth, development, and a workplace that values you. Here's what you can look forward to:

• Pay: £27,000 PA
• Job Security: Enjoy the stability of a full-time, permanent contract.
• Training Times: Monday to Friday 9 am to 5.30 pm
• Working Hours: Monday- Friday, 8 am-4.30 pm
• Career Growth: We believe in nurturing talent—80% of our team managers and higher roles are filled internally. Your future could be here.
• Ongoing Support: Benefit from weekly coaching sessions and regular team engagement.
• Perks Galore: Access our Lifestyle Benefits programme with thousands of discounts to make life a little sweeter.

The Role

As a French Speaking Customer Service Representative at Foundever, you'll be the voice of our clients, helping customers resolve their queries and concerns. Whether it’s through voice, email, or chat, your mission is to make every interaction count, using your training and creativity to find the best solutions. We’ll empower you to take the initiative, ensuring you’re equipped to provide the top-notch service our clients expect.

Job Summary

What We’re Looking For

What we need from you?

• Good communication skills: the ability to clearly and effectively communicate with customers both written and verbally inEnglishandFrench
• Active listening skills: the ability to attentively listen to customers and understand their needs and concerns
• Problem-solving skills: the ability to quickly identify and resolve customer issues or complaints
• Empathy: the ability to understand and relate to the customer's perspective
• Patience: the ability to remain calm and composed
• Adaptability: the ability to handle a wide variety of customer interactions and adjust communication style as necessary
• Positive attitude: the ability to remain positive and upbeat even during difficult customer interactions
• Strong teamwork skills: the ability to work effectively with other agents and support teams

This role is fully remote.