French Speaking Customer Service Representative

Foundever; Stratford-upon-Avon; Remote; GBP 27,000; Full time

Job summary

Foundever is seeking a French Speaking Customer Service Representative to join their remote team. This role involves assisting customers via various channels, focusing on effective communication and problem-solving. Enjoy competitive pay, ongoing support, and opportunities for career growth in a supportive environment.

Benefits

Lifestyle Benefits programme

Weekly coaching sessions

Career growth opportunities

Qualifications

• Fluent in English and French.
• Good communication and active listening skills.
• Ability to handle diverse customer interactions.

Responsibilities

• Resolve customer queries through voice, email, or chat.
• Utilize training to provide best solutions.
• Maintain positive interactions with customers.

Skills

Communication

Active listening

Problem-solving

Empathy

Patience

Adaptability

Positive attitude

Teamwork

Job description

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About Us

At Foundever, we're not just offering a job; we're offering a pathway to growth, development, and a workplace that values you. Here's what you can look forward to:

• Job Security: Enjoy the stability of a full-time, permanent contract.
• Training Times: Monday to Friday 9 am to 5.30 pm
• Working Hours: Monday- Friday, 8 am-4.30 pm
• Career Growth: We believe in nurturing talent—80% of our team managers and higher roles are filled internally. Your future could be here.
• Ongoing Support: Benefit from weekly coaching sessions and regular team engagement.
• Perks Galore: Access our Lifestyle Benefits programme with thousands of discounts to make life a little sweeter.
  
  

About Us

At Foundever, we're not just offering a job; we're offering a pathway to growth, development, and a workplace that values you. Here's what you can look forward to:

• Pay: £27,000 PA
• Job Security: Enjoy the stability of a full-time, permanent contract.
• Training Times: Monday to Friday 9 am to 5.30 pm
• Working Hours: Monday- Friday, 8 am-4.30 pm
• Career Growth: We believe in nurturing talent—80% of our team managers and higher roles are filled internally. Your future could be here.
• Ongoing Support: Benefit from weekly coaching sessions and regular team engagement.
• Perks Galore: Access our Lifestyle Benefits programme with thousands of discounts to make life a little sweeter.
  
  

The Role

As a French Speaking Customer Service Representative at Foundever, you'll be the voice of our clients, helping customers resolve their queries and concerns. Whether it’s through voice, email, or chat, your mission is to make every interaction count, using your training and creativity to find the best solutions. We’ll empower you to take the initiative, ensuring you’re equipped to provide the top-notch service our clients expect.

Job Summary

What We’re Looking For

What we need from you?

• Good communication skills: the ability to clearly and effectively communicate with customers both written and verbally in English and French
• Active listening skills: the ability to attentively listen to customers and understand their needs and concerns
• Problem-solving skills: the ability to quickly identify and resolve customer issues or complaints
• Empathy: the ability to understand and relate to the customer's perspective
• Patience: the ability to remain calm and composed
• Adaptability: the ability to handle a wide variety of customer interactions and adjust communication style as necessary
• Positive attitude: the ability to remain positive and upbeat even during difficult customer interactions
• Strong teamwork skills: the ability to work effectively with other agents and support teams
  
  

This role is fully remote.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Outsourcing and Offshoring Consulting

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