Customer Service Representative

TDF Ecotech GmbH; Staines-upon-Thames; On-site; GBP 26,000 - 28,000; Full time

Job summary

Join a dynamic team as a Customer Service Representative at a leading organization in the accreditation sector. This role involves providing administrative support, coordinating with customers, and ensuring high-quality service delivery in Staines-upon-Thames. Enjoy a flexible working environment with great benefits including an outstanding pension scheme.

Benefits

Flexible working hours

Outstanding pension scheme

Work from home options

Qualifications

• Proficient in Microsoft Office applications.
• Excellent organizational and communication skills.
• Previous experience in administration or customer service roles desirable.

Responsibilities

• Provide administrative and logistics support to accreditation sections.
• Coordinate assessment visits and liaise with customers.
• Maintain accurate internal records and databases.

Skills

Organizational skills

Communication skills

Problem-solving

Tools

Microsoft Office

Job description

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Join to apply for the Customer Service Representative role at TDF Ecotech GmbH

Looking to work within a Great Environment, Flexible Hours, River Walks By The Thames, Staggering Pension, 2 days Working From Home, then look no further than this

Position: Customer Services Representative

Location: Staines-on-Thames

Salary: £26k-£28Kper annum + Excellent Benefits including an outstanding Pension + WFH

Introduction: Welcome to a unique opportunity to join a dynamic team in the picturesque town of Staines-on-Thames. Our client, a leading organization in the accreditation sector, is seeking a talented individual to fill the role of Customer Services Representative. If you are passionate about delivering exceptional customer service and thrive in a fast-paced environment, then this role is for you.

The Role: As a Customer Services Representative, you will play a vital role in providing administrative and logistics support to the accreditation sections for defined customers and assessment managers. Your responsibilities will include coordination and booking of assessment visits, liaison between customers, assessment managers, and contracted assessors & experts, processing of pre and post-visit documentation, as well as handling hotel and travel bookings. You will serve as a point of contact for customers and external enquirers, ensuring high-quality customer service is delivered at all times. Additionally, you will actively monitor and resolve key processes associated with the accreditation cycle, collaborate with relevant parties to resolve overdue items, and maintain accurate internal records and databases.

About You: The ideal candidate will possess excellent organizational and communication skills, with the ability to prioritize tasks effectively in a fast-paced environment. You should have a proactive approach to problem-solving and be able to work both independently and as part of a team. Previous experience in administration or customer service roles is desirable, along with proficiency in Microsoft Office applications. A keen attention to detail and a commitment to delivering exceptional service are essential.

The Offer: In return for your hard work and dedication, our client offers a competitive salary of between £26k-£28k per annum, along with excellent benefits, including an outstanding pension scheme. You will have the opportunity to work in a supportive team environment and develop your skills within a leading organization in the accreditation sector. This is a fantastic opportunity to make a real impact and contribute to the success of the team.

Apply Now: If you are ready to take the next step in your career and join a dynamic team in Staines-on-Thames, we want to hear from you! To apply, please submit your CV. Applications will be reviewed on a rolling basis, so don't delay - apply today!

Join them in shaping the future of accreditation and delivering excellence in customer service. We look forward to welcoming you to their team!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Administrative and Support Services

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