Customer Service Representative

SC4 Recruitment Limited; Harlow; On-site; GBP 20,000 - 28,000; Full time

Job summary

SC4 Recruitment Limited is looking for a Customer Service Advisor to join their team in Harlow. The successful candidate will be responsible for providing customer support via phone, email, and live chat, ensuring exceptional service and customer satisfaction. If you have a passion for customer service and thrive in a dynamic environment, this role is perfect for you.

Benefits

25 days holiday

Regular team socials

Comprehensive onboarding and training

Opportunities for career growth

Qualifications

• Experience in D2C customer service is essential.
• Ability to remain calm and solutions-focused under pressure is required.
• Strong attention to detail is preferred.

Responsibilities

• Respond to customer inquiries about products and orders.
• Process orders and handle returns or exchanges.
• Troubleshoot and resolve customer issues professionally.

Skills

Written communication

Verbal communication

Organizational skills

Customer service

Problem-solving

Tools

Zendesk

Job description

SC4 Recruitment Limited provided pay range

This range is provided by SC4 Recruitment Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from SC4 Recruitment Limited

Placing Commercial and Marketing Skilled Candidates with Essex, Herts & Suffolk Businesses 07498 771 933 [e-mail]

Customer Service Advisor – Harlow (Office Based)

Are you a people person with a passion for delivering exceptional customer service? Do you enjoy working in a dynamic environment where you’re the first point of contact for customers?

We’re looking for a Customer Service Advisor to join a friendly, fast-paced team in Harlow. In this role, you’ll provide direct-to-consumer (D2C) support, ensuring every interaction is handled with care, professionalism, and a focus on customer satisfaction.

About the Role

You’ll be the first point of contact for customers via phone, email, and live chat—helping with product queries, order tracking, and issue resolution. The goal is to enhance the customer experience through timely, efficient, and friendly service.

Key Responsibilities:

• Responding to customer inquiries about products and orders
• Processing orders and handling returns or exchanges
• Troubleshooting and resolving customer issues professionally
• Making tailored product recommendations to improve the customer journey
• Updating CRM and support systems accurately (Zendesk experience is a plus)

What We’re Looking For:

• Previous experience in D2C customer service
• Excellent written and verbal communication skills
• Ability to remain calm and solutions-focused under pressure
• Highly organised, with strong attention to detail
• A passion for sport is a plus!
• Experience with Zendesk or similar customer service platforms (desirable)

What’s on Offer:

• 25 days holiday
• Regular team socials and a supportive team culture
• Comprehensive onboarding and training
• Opportunities for career growth

If you're ready to bring energy, empathy, and efficiency to a growing business, apply today to join the team!

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Retail, Manufacturing, and Sporting Goods Manufacturing

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