Enable job alerts via email!

Wholesale Customer Service Representative, HOKA (12 months FTC)

BoF Careers

London

On-site

GBP 25,000 - 35,000

Full time

4 days ago

Be an early applicant

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

A leading company in the footwear industry seeks a Wholesale Customer Service Representative. In this 12-month FTC role, you will enhance customer satisfaction through effective order management and communication with sales teams. Join a diverse team that values inclusion and offers professional growth opportunities.

Benefits

27 Days Holidays + Bank Holidays

Generous discounts and perks

Hybrid & Flexible Working Environment

Growth and Development opportunities

Qualifications

Prior experience in customer service, ideally in footwear/apparel industry.
Excellent written and verbal skills.
Ability to work in a fast-paced environment.

Responsibilities

Responsible for order entry and modifications for account base.
Communicate with customers and handle order flow.
Provide excellent after-sales service and manage returns.

Skills

Problem solving

Effective communication

Conflict management

Time management

Education

Experience as a Customer Service Representative

Tools

Microsoft applications

Wholesale Customer Service Representative, HOKA (12 months FTC)

Join to apply for the Wholesale Customer Service Representative, HOKA (12 months FTC) role at BoF Careers

Wholesale Customer Service Representative, HOKA (12 months FTC)

5 days ago Be among the first 25 applicants

Join to apply for the Wholesale Customer Service Representative, HOKA (12 months FTC) role at BoF Careers

Wholesale Customer Service Representative, HOKA (12 Months FTC)

At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us.

The Role

As the Customer Service Representative, you will provide courteous, friendly and efficient customer service to all customers and to effectively manage the order book to enable the company to meet its sales targets. You will develop a close working relationship with Account Managers to ensure accurate and timely order placement, management and shipment. You will look after a number of our independent accounts, overseeing orders from start to finish, anticipating problems and troubleshooting accordingly.

The ideal candidate will have an eye for detail and enjoys working directly with customers. You will be motivated by achieving dual goals of keeping customers satisfied and enabling the company to meet its sales targets.

Your Impact

Responsible for all order entry and order modifications for own account base
Communicate with sales force and customers to ensure smooth operation of order flow
Expedite customer orders, including keeping them informed of delays or early fulfilment
Follow up on outstanding orders/availability issues to minimise cancellations
Liaise with Credit team when necessary on any order held relating to credit issues
Provide excellent after-sales service, by dealing with returns and credits in a timely and effective manner
Report on a daily, weekly and monthly basis to give clear picture of the status of account base

COME AS YOU ARE

We celebrate diversity-of your background, your experiences, and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together.

Who You Are

You are a problem solver
An effective communicator with excellent written and verbal skills
You’re comfortable with conflicts and sees them as opportunities
You thrive in a fast-paced environment and can manage time efficiently to attend to a range of activities

We Would Love To Hear From People With

Prior experience as a Customer Service Representative, experience in the footwear/apparel industry is beneficial
Proficient in Microsoft applications
Experience working in multifaceted organisations, satisfying the needs of diverse constituents and often working under pressure of competing and conflicting priorities
Additional European language skills is a plus but not a requirement

What We Will Give You

27 Days Holidays + Bank Holidays & some time away from work - on top of generous holiday allowance, we can generally take advantage of half day Fridays providing our work is finished for the week.
Extras, discounts, perks & volunteering opportunities - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.
Growth and Development - Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development including Global Mentorship Programme
Hybrid & Flexible Working Environment

Equal Employment Opportunity

Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Contract

Job function

Job function
Other
Industries
Advertising Services

Referrals increase your chances of interviewing at BoF Careers by 2x

Get notified about new Customer Service Representative jobs in London, England, United Kingdom.

Representative, Customer Relations - United Kingdom LPL

London, England, United Kingdom 6 days ago

Guest Relations Executive - Guest Relations - Jumeirah Carlton Tower

London, England, United Kingdom 1 week ago