Customer Service Representative

Manpower UK; Leeds; Hybrid; GBP 19,000 - 21,000; Full time

Benefits offered by this job

Annual bonus

Modern offices

Free parking

Onsite gym

Subsidised cafe

Collaborative environment

Healthcare exposure

Job summary

Manpower UK in Leeds is seeking a Customer Service Representative on a temporary contract to support a global medical devices organisation. The role blends customer service, order management and administrative duties to help healthcare professionals and patients access critical products and services.

Daily tasks include speaking with customers, processing orders and maintaining accurate records. This is not a high-volume call centre; it focuses on precise, quality support and strong

Qualifications

• Experienced in a customer-facing environment.
• Highly organised with attention to detail.
• Able to work in a deadline-driven setting.
• Proficient with Outlook, Word and Excel.

Responsibilities

• Manage customer orders and bookings accurately.
• Support healthcare customers with queries and requests.
• Resolve issues and coordinate solutions with internal teams.
• Deliver high-quality service that exceeds expectations.
• Contribute to team targets and service performance goals.
• Build strong relationships with customers and colleagues.

Skills

Customer facing

Organised

Attention to detail

MS Office

Tools

Microsoft Office

Job description

This Customer Service Representative role in Leeds sits with Manpower UK, supporting a global medical devices organisation on a temporary contract, with a negotiable salary and hybrid working.

The position blends customer service, order management and administrative duties, helping healthcare professionals and patients access critical products and services.

Daily tasks involve speaking with customers, processing orders and maintaining accurate records, so strong communication, attention to detail and organisational skills are essential.

This is not a high-volume call centre setting; instead, the successful candidate provides considered, quality support to clients.

Suited to someone who takes pride in precise, helpful service and wants experience within a respected healthcare business.

Customer Service Representative Join a Global Healthcare Leader | Hybrid Working | Excellent Career Opportunity

Are you passionate about delivering exceptional customer service and looking to build your career with one of the world''s leading healthcare organisations£

We''re looking for a Customer Service Representative to join a highly respected global medical devices team.

In this role, you''ll help support healthcare professionals and patients by ensuring critical medical products and services reach those who need them most.

Every day, your work will make a real difference.

This position offers a varied mix of customer service, order management and administrative responsibilities.

While you''ll speak with customers regularly, this is not your typical high-volume call centre environment.

The focus is on managing orders accurately, resolving queries, building relationships with healthcare professionals and coordinating with internal teams to deliver excellent customer outcomes.

What You''ll Be Doing

As the first point of contact for customer enquiries and medical device orders, you''ll play a key role in delivering a seamless customer experience.

• Manage customer orders and bookings accurately and efficiently
• Support healthcare customers with queries and requests
• Resolve issues and coordinate solutions with internal teams
• Deliver a high-quality service that exceeds customer expectations
• Contribute to team targets and service performance goals
• Build strong professional relationships with customers and colleagues

What We''re Looking For

• Experienced in a customer facing environment
• Highly organised with exceptional attention to detail
• Comfortable working in a fast-paced, deadline-driven setting
• Confident using Microsoft Office, particularly Outlook, Word and Excel
• Positive, proactive and committed to delivering outstanding service
• Able to take ownership and solve problems effectively

What's On Offer£

Competitive Pay £13.85 per hour during training Increasing to £15.02 per hour after successful completion of 12 weeks

Hybrid Working 3 days in the office, 2 days working from home

Monday-Friday Only No weekends 37-hour working week Rotating shifts: Week 1: 8:30am - 5:00pm Week 2: 9:45am - 6:15pm

Why You''ll Love Working Here

This is more than just a customer service role.

You''ll join a business recognised globally for innovation, sustainability and employee wellbeing.

Benefits include:

• Annual performance-related bonus
• Modern offices with excellent transport links
• Free onsite parking
• Onsite gym facilities
• Subsidised restaurant and popular coffee shop
• A collaborative and supportive working environment
• Opportunity to gain experience within a world-class healthcare organisation

About the Company

Our client is a global leader in medical technology, providing innovative products that help improve mobility, restore independence and enhance quality of life for millions of patients worldwide.

Their orthopaedics division is recognised as one of the most comprehensive medical device portfolios in the industry.

If you''re looking for a role where your customer service skills can make a genuine impact while offering ex