Customer Service Representative (4 Month Agency Assignment)

Johnson & Johnson; Wokingham; Hybrid; GBP 27,000 - 31,000; Full time

Job summary

Johnson & Johnson MedTech in the UK is recruiting a Customer Service Representative on a 4-month agency assignment. Based in Wokingham with a hybrid onsite arrangement, you will handle customer enquiries, process orders, and log interactions in Salesforce to drive first-time resolution.

You’ll join a high-performing team supporting a broad portfolio of medical technologies, report to a Team Leader, and relocate if required to Maidenhead later in 2026.

Qualifications

• Educated to A-Level or NVQ Level 3 (or equivalent).
• Proven experience in a customer service environment, ideally telephone-based.
• Excellent verbal and written communication skills.
• Strong organisational and numerical skills with high attention to detail.
• Confident using CRM systems; Salesforce experience is advantageous.
• Results-oriented with a proactive, problem-solving mindset.

Responsibilities

• Manage customer enquiries through to effective and timely resolution.
• Process customer orders accurately, following established procedures and controls.
• Log all customer interactions in Salesforce CRM with a right-first-time approach.
• Build and maintain strong customer relationships while providing valuable feedback to internal stakeholders.
• Drive first-time resolution and support service excellence across all customer interactions.
• Support quality, accuracy, and performance monitoring within Customer Services.
• Assist senior team members with day-to-day operational activities.
• Support eCommerce channels and ongoing order automation initiatives.
• Participate in projects and continuous improvement initiatives aligned to departmental goals.
• Positively contribute to team development, operational efficiency, and customer satisfaction targets.
• Act in accordance with Johnson & Johnson Credo values, compliance standards, and health & safety requirements.

Skills

Customer service

Verbal & written communication

Organisational skills

Numerical skills

Problem solving

Relationship building

Teamwork

Decision making

Pressure handling

Education

A-Level / NVQ3 equivalent

Tools

Salesforce

CRM software

Excel

Job description

Customer Service Representative (4 Month Agency Assignment)

2026-08-13T00:00:00

Wokingham

Berkshire

GB

RG40 1

Any

2026-09-15T03:36:13.343

Job Description

Planned Office Move: Maidenhead - October 2026

Department: Customer Support Centre - MedTech

Contract: Fixed-Term Contract until 18 December 2026

Hours: Full-time, 37 Hours a week, Monday to Friday, 09.30am until 17.30pm

Pay Rate: £13.85 per hour (First 12 week), after 12 Weeks £14.40 per hour

Reports to: Team Leader

Hybrid: 3 Days minimum on-site

Location: Pinewood, Wokingham, RG40 3EW (Until October 2026)

Manpower is proud to be partnering with Johnson & Johnson MedTech, a global leader in healthcare innovation, to recruit a Customer Service Representative to join the Customer Support Centre team. This is an excellent opportunity to become part of a high-performing, professional customer service function supporting a broad portfolio of innovative medical technologies used by healthcare professionals worldwide. You will play a key role in delivering exceptional service to both internal and external customers, contributing directly to operational excellence and customer satisfaction.

The successful candidate will demonstrate a strong customer-first mindset, accuracy in execution, and a commitment to continuous improvement in a fast-paced, regulated environment. They will also embrace Johnson & Johnson's leadership behaviours and Credo values, helping to maintain the highest standards of customer experience.

Important

Candidates must be able to work from Pinewood initially and commit to relocating to the Maidenhead office from October 2026, in line with the planned office move.

Key Responsibilities

• Manage customer enquiries through to effective and timely resolution.


• Process customer orders accurately, following established procedures and controls.


• Log all customer interactions in Salesforce CRM with a right-first-time approach.


• Build and maintain strong customer relationships while providing valuable feedback to internal stakeholders.


• Drive first-time resolution and support service excellence across all customer interactions.


• Support quality, accuracy, and performance monitoring within Customer Services.


• Assist senior team members with day-to-day operational activities.


• Support eCommerce channels and ongoing order automation initiatives.


• Participate in projects and continuous improvement initiatives aligned to departmental goals.


• Positively contribute to team development, operational efficiency, and customer satisfaction targets.


• Act in accordance with Johnson & Johnson Credo values, compliance standards, and health & safety requirements.

About You

You will be a motivated, customer-focused professional who thrives in a structured, performance-driven environment. You'll take ownership of your work, demonstrate initiative, and consistently deliver a high standard of service while building strong working relationships across the business.

Essential Skills & Experience

• Educated to A-Level standard or NVQ Level 3 (or equivalent).


• Proven experience in a customer service environment, ideally telephone based.


• Excellent verbal and written communication skills.


• Strong organisational and numerical skills with high attention to detail.


• Confident using CRM systems and IT tools; Salesforce experience is advantageous.


• Results-oriented with a proactive, problem-solving mindset.


• Ability to build strong relationships with customers, colleagues, suppliers, and stakeholders.


• Excellent interpersonal and teamwork skills.


• Comfortable working under pressure in a demanding environment.


• Strong decision-making skills and personal accountability.


• Knowledge of Excel and reporting tools is desirable.


• Experience with process improvement and continuous improvement initiatives is advantageous.

Why Join Us?

At Johnson & Johnson MedTech, you'll join an organisation that's redefining healthcare and improving patient outcomes globally. You'll be part of a collaborative and supportive team, working with innovative technologies that make a tangible difference to patients' lives.

This role offers valuable experience within a world-class healthcare organisation, providing opportunities to develop your customer service expertise, contribute to meaningful work, and support a business committed to excellence, innovation, and continuous improvement.

Additional Information

• Hybrid working model with a minimum of 3 days per week on site.


• Appointment to this role is subject to a satisfactory Basic DBS check.


• This role does not offer sponsorship.


• Successful candidates will be required to provide valid evidence of their right to work in the United Kingdom as part of the pre-employment screening process.


• This position does not offer visa sponsorship.


• Applicants must already have the permanent legal right to live and work in the United Kingdom at the time of application and throughout the duration of employment.