Customer Service Representative

Manpower; Ledston; Hybride; GBP 19 000 - 21 000; Plein temps

Avantages offerts par ce poste

Hybrid working

Performance bonus

Free onsite parking

Résumé du poste

Manpower, Inc. is recruiting a Customer Service Representative in the United Kingdom to support a global medical devices team. You will handle orders, respond to healthcare professionals and patients, and coordinate with internal teams to ensure timely delivery of products and services.

The role emphasizes accurate order management, query resolution, and building professional relationships, with hybrid working and clear progression opportunities within a world‑class healthcare organisation.

Qualifications

• Experience in a customer facing environment.
• Highly organised with exceptional attention to detail.
• Comfortable working in a fast-paced, deadline-driven setting.
• Proficient with Microsoft Office, especially Outlook, Word and Excel.
• Positive, proactive and committed to delivering outstanding service.

Responsabilités

• Manage customer orders and bookings accurately and efficiently.
• Support healthcare customers with queries and requests.
• Resolve issues and coordinate solutions with internal teams.
• Deliver a high-quality service that meets customer expectations.
• Contribute to team targets and service performance goals.
• Build strong relationships with customers and colleagues.

Connaissances

Customer service

Organisation

Attention to detail

Time management

MS Office

Outils

Microsoft Office

Description du poste

Join a Global Healthcare Leader | Hybrid Working | Excellent Career Opportunity

Are you passionate about delivering exceptional customer service and looking to build your career with one of the world's leading healthcare organisations?

We're looking for a Customer Service Representative to join a highly respected global medical devices team. In this role, you'll help support healthcare professionals and patients by ensuring critical medical products and services reach those who need them most. Every day, your work will make a real difference.

This position offers a varied mix of customer service, order management and administrative responsibilities. While you'll speak with customers regularly, this is not your typical high-volume call centre environment. The focus is on managing orders accurately, resolving queries, building relationships with healthcare professionals and coordinating with internal teams to deliver excellent customer outcomes.

What You'll Be Doing

As the first point of contact for customer enquiries and medical device orders, you'll play a key role in delivering a seamless customer experience. You'll:

• Manage customer orders and bookings accurately and efficiently
• Support healthcare customers with queries and requests
• Resolve issues and coordinate solutions with internal teams
• Deliver a high-quality service that exceeds customer expectations
• Contribute to team targets and service performance goals
• Build strong professional relationships with customers and colleagues

What We're Looking For

We're keen to hear from people who are:

• Experienced in a customer facing environment
• Highly organised with exceptional attention to detail
• Comfortable working in a fast-paced, deadline-driven setting
• Confident using Microsoft Office, particularly Outlook, Word and Excel
• Positive, proactive and committed to delivering outstanding service
• Able to take ownership and solve problems effectively

What's On Offer?

• £13.85 per hour during training
• Increasing to £15.02 per hour after successful completion of 12 weeks
• 3 days in the office, 2 days working from home
• Rotating shifts:Week 1: 8:30am - 5:00pmWeek 2: 9:45am - 6:15pm

Why You'll Love Working Here

This is more than just a customer service role. You'll join a business recognised globally for innovation, sustainability and employee wellbeing. Benefits include:

• Annual performance-related bonus
• Modern offices with excellent transport links
• Free onsite parking
• Subsidised restaurant and popular coffee shop
• A collaborative and supportive working environment
• Opportunity to gain experience within a world-class healthcare organisation

About the Company

Our client is a global leader in medical technology, providing innovative products that help improve mobility, restore independence and enhance quality of life for millions of patients worldwide. Their orthopaedics division is recognised as one of the most comprehensive medical device portfolios in the industry.

If you're looking for a role where your customer service skills can make a genuine impact while offering excellent benefits, hybrid flexibility and career development opportunities, we'd love to hear from you.