Customer Service Representative

Capita plc; Greater London; On-site; GBP 30,000 - 42,000; Full time

Job summary

Apply-USA is seeking a Customer Service Representative to join our team in the UK. The role requires strong communication, problem solving and the ability to balance independent work with team collaboration.

You will handle customer inquiries, follow company procedures and participate in process improvements to support a positive and efficient work environment.

Qualifications

• 4+ years of experience in a Customer Service Representative role or similar.
• Working knowledge of multi-tasking, ticketing systems, and conflict resolution.
• Ability to work independently and manage time effectively.
• Comfortable working as part of a team as well as independently.

Responsibilities

• Following all relevant company policies and procedures.
• Supporting process improvements where opportunities are identified.
• Contributing to a positive and productive team environment.

Job description

We're looking for a Customer Service Representative who meets the following requirements:

• 4+ years of experience in a Customer Service Representative role or similar.
• Working knowledge of Multi-tasking, Ticketing Systems, Conflict Resolution.
• Ability to work independently and manage time effectively.
• Comfortable working as part of a team as well as independently.

In this role, you'll typically be responsible for:

• Following all relevant company policies and procedures.
• Supporting process improvements where opportunities are identified.
• Contributing to a positive and productive team environment.