Customer Service Representative (Travel Industry)

Hjbtravels; Sheffield; On-site; GBP 22,000 - 28,000; Part time

Benefits offered by this job

Training and ongoing support

Flexible work options

Growth opportunities

Supportive team environment

Job summary

A travel service provider is seeking a motivated Customer Service Representative to assist clients within the travel industry. This role involves responding to customer inquiries, helping with travel planning and reservations, and ensuring a positive experience for clients. The ideal candidate should have strong communication skills and a detail-oriented approach. Flexible work options are available, with opportunities for growth and ongoing training in a supportive team environment.

Qualifications

• Strong communication and interpersonal skills are essential.
• Customer service experience is preferred but not mandatory.
• Ability to work independently and manage time effectively is required.
• Comfortable using computers, email, and online systems.
• Detail-oriented with a positive, solution-focused attitude is necessary.

Responsibilities

• Respond to customer inquiries via phone and email.
• Assist clients with travel planning, reservations, and general questions.
• Provide accurate information regarding destinations, policies, and procedures.
• Maintain clear and professional communication with clients.
• Follow company guidelines and service standards.
• Document interactions and updates as needed.

Skills

Strong communication skills

Customer service experience

Ability to work independently

Detail-oriented

Job description

Job Description:

We are seeking a motivated and customer-focused Customer Service Representative to support clients within the travel industry. This role is ideal for individuals who enjoy helping others, have strong communication skills, and are interested in learning the travel business while delivering exceptional service.

As a Customer Service Representative, you will assist clients with travel-related inquiries, provide guidance throughout the booking process, and ensure a positive experience from start to finish.

Key Responsibilities:

• Respond to customer inquiries via phone and email
• Assist clients with travel planning, reservations, and general questions
• Provide accurate information regarding destinations, policies, and procedures
• Maintain clear and professional communication with clients
• Follow company guidelines and service standards
• Document interactions and updates as needed
  Qualifications:
  • Strong communication and interpersonal skills
  • Customer service experience preferred (not required)
  • Ability to work independently and manage time effectively
  • Comfortable using computers, email, and online systems
  • Detail-oriented with a positive, solution-focused attitude
  • Interest in the travel industry is a plus
  What We Offer:
  • Training and ongoing support
  • Flexible work options (part or full time)
  • Growth opportunities within the travel industry
  • Supportive and collaborative team environment