Customer Service Representative/ Travel

HB Travels; Newcastle upon Tyne; Remote; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Remote, flexible work environment

Training and support

Access to travel discounts

Opportunities for career growth

Job summary

A leading travel services company is looking for a Customer Service Representative passionate about travel. The role involves assisting travelers with inquiries, bookings, and ensuring a great customer experience. Ideal candidates will have strong communication skills and a customer-focused mindset. This position offers a flexible remote work environment, industry perks, and career growth opportunities.

Qualifications

• Strong interpersonal and communication skills.
• Customer-focused mindset with problem-solving abilities.
• Comfortable working with online systems and booking platforms.

Responsibilities

• Assist clients with inquiries regarding travel options, bookings, and itineraries.
• Provide accurate and timely information via phone, email, or chat.
• Handle changes, cancellations, and special requests with professionalism.

Skills

Interpersonal skills

Communication skills

Problem-solving

Organization

Multitasking

Job description

About the job Customer Service Representative/ Travel

About Us
We are a travel services company dedicated to helping individuals, families, and groups create stress-free and memorable travel experiences. From booking flights and cruises to arranging accommodations and activities, our mission is to provide clients with personalized, top-tier service.

Position Overview
We are seeking a Customer Service Representative who is passionate about travel and enjoys helping clients. In this role, you will support travelers throughout their booking journey answering questions, resolving concerns, and ensuring an exceptional customer experience.

Key Responsibilities

• Assist clients with inquiries regarding travel options, bookings, and itineraries
• Provide accurate and timely information via phone, email, or chat
• Handle changes, cancellations, and special requests with professionalism
• Collaborate with the team to ensure smooth service delivery
• Document and track client interactions to maintain service quality

Qualifications

• Strong interpersonal and communication skills
• Customer-focused mindset with problem-solving abilities
• Comfortable working with online systems and booking platforms
• Ability to multitask and remain organized in a fast-paced environment
• Prior customer service, call center, or hospitality experience is a plus

What We Offer

• Remote, flexible work environment
• Training and support in travel systems and client service best practices
• Access to travel discounts and industry perks
• Opportunities for career growth within the organization